VII conference
Hospitable Business

May 26, 2022
Radisson Blu Olympiyskiy Hotel Moscow
Seventh International Hospitable Business conference

CONFERENCE PROGRAM *

“Resource saving”

* The program might be slightly changed.

Speakers and moderators

Sergey Zimin

Sergey Zimin

Director of the Tourist Service RUSSPASS
Yuriy Viushin

Yuriy Viushin

Head of the Partner Relations Development Group Yandex.Journeys
Elena Kuznetsova

Elena Kuznetsova

Customer Service Expert, Managing Partner, CEO of EHG
Oleg Lobanov

Oleg Lobanov

General Director of the CorpusGroup Group of Companies
Mikhail Milovidov

Mikhail Milovidov

F&B Director, StandArt Design Hotel, Restaurant "Yura"

Evgeny Lipets

Evgeny Lipets

Vice-President of the ACADEMSERVICE Group of Companies
Andrey Malyshev

Andrey Malyshev

Managing Partner of Big Tree, Editor-in-Chief Frontdesk.ru
Anton Matveev

Anton Matveev

Managing Partner of Big Tree / Frontdesk.ru
John Tschohl

John Tschohl

Service Сulture Specialist, Author of 6 Book, №2 GLOBAL TOP GURU professional in customer experience
Elena Krylova

Elena Krylova

Founder of the Elena Krylova Interior Design Studio

Sergey Mironov

Sergey Mironov

Restaurateur, founder of Meat & Fish restaurants
Victor Denisov

Victor Denisov

Development Director of Satisfy Travel
Anton Berezin

Anton Berezin

Marketing Director, "Information Retail Integrated Systems"
Tatiana Ananieva

Tatiana Ananieva

Development Director, "Apostrophe-Media", expert in HR-consulting
Anna Kireeva

Anna Kireeva

Area HR Director, EERU&T Radisson Hotel Group

Graduated from Saratov State Technical University.

For a long time he worked in regional and federal media, worked his way up from correspondent to editor-in-chief.

Since 2014, he has been working with the structures of the Moscow Government, developing electronic projects for citizens (RUSPACE, “Active Citizen”, Public Discussions, Electronic House).

15 years ago, he came to the Radisson Royal Hotel Saint-Petersburg and fell ill with hotels. Then he worked with hotels in St. Petersburg, then in online – anywayanyday.ru , Director of Hotel Contracting in Russia and the CIS at HRS Group, Aviasales (Hotellook.ru ), Ostrovok.ru – head of Hotel contracting Russia & CIS. At the moment, he manages work with partners and business development of Yandex Travel.

Managing Partner, CEO of EHG
Practitioner, 20 years in HORECA
Customer Service Expert
Business coach, associate Professor
Specialist in effective thinking
Personal and Organizational Development Coach
Member of the Association of Russian-speaking coaches
Hotel classification expert

He was born on October 13, 1968 in the family of an officer. He graduated from school in Severomorsk. He started his studies at the Moscow Aviation Institute. He served in the ranks of the Armed Forces of the USSR. Graduated from the Plekhanov Russian Academy of Economics.

He started his career by managing his own restaurant. In 1991 he founded and headed the company “Korpusgroup”.

In 1993, he brought the company to the corporate catering market, in 1995 – to the banquet catering market, and in 1998 to the operation and cleaning market. The regional expansion of KorpusGroup began in 1999.

Oleg Lobanov had a significant impact on the formation of the domestic market of production and economic services, for the first time applying many Western “know-how” and management system.

General Director of KIT Group LLC, YURA Restaurant, StandArd Design Hotel

In the period 1980 – 1988 he worked in the NGO Automated Control System “Moscow”, the last three years – as head of the department of automation of social security agencies in Moscow.

In the period 1989 – 1991 he worked in the Department of Social Protection of the Population of Moscow as head of the Automation Department.

In the period 1992-1995, he worked in the GAO “Moscow” as director of the Department of Informatization of the hotel industry in Moscow.

Since 1995, he has been working at Academservice as Head of the automation Department, since 2002 – as Vice President.

Candidate of Economic Sciences, senior researcher.

Laureate of the Government of the Russian Federation Award 2021 in the field of tourism.

He has extensive experience and has been working in the service industry for more than 15 years. He is the managing partner of the company “Big Tree”. At the same time, he is co-author and Editor-in-Chief of the Frontdesk Community of Hotel Business Professionals.<url>, which unites more than 12,000 hoteliers.

Has extensive experience in service marketing and customer relationship management (CRM). He led marketing in leading companies in the fields of information technology, outsourcing. He has extensive experience in implementing Customer Experience projects to improve the level of service in companies of various industries.

He is a member of the jury of the CX World Awards, a regular speaker of industry events on the topics of working with feedback, customer experience management. He has many publications on service, marketing and sales.

He graduated from the Moscow State University of Service, majoring in Hotel Enterprise Management. He has been working in the hotel business for twenty years, in his career he has gone from reception and accommodation to a top manager. He is a co-author and ideologist of the Frontdesk community of hotel business professionals Frontdesk.ru, Big Tree companies.

Anton is also a practicing business coach in B2B sales, conducts lectures at universities and hotels, participates in seminars on the hotel business in Russia, Europe and the USA. Member of the international organization HFTP (Hospitality Financial & Technology Professionals). He has numerous publications on hotel business in leading industry publications in Russia and the CIS.

  • Service culture specialist
  • Author of 6 books
  • Author of training programs
  • Motivational speaker
  • Businessman
  • Advisor of the world’s leading companies on the implementation of a service strategy for more than 40 years
  • In 1979 he developed first customer service training in the world
  • Founder and President of the Service Quality Institute
  • №2 GLOBAL TOP GURU professional in customer experience

Founder of the Elena Krylova Interior Design Studio

Restaurateur, founder of Meat & Fish restaurants

He has been working in the sale and development of SaaS products since 2014. The first in Russia automated the purchase and transferred the Capital Repair Fund of the Sverdlovsk Region (turnover of 4 billion rubles) to the procurement SaaS platform. Created and launched an industry section for Capital Repair Funds based on the EETP.

The experience gained in the field of creating and developing IT products allowed Viktor to become part of the Satisfy Travel team and begin actively promoting the product in the hospitality market. To offer effective solutions for hospitality, you need to understand this business. Gaining sales experience, communicating with industry representatives, Victor learned all the subtleties of providing and promoting hotel services, and now shares his expertise with hoteliers.

Marketing Director, “Information Retail Integrated Systems”

Development Director, “Apostrophe-Media”, expert in HR-consulting

Area HR Director, EERU&T Radisson Hotel Group

TICKET CATEGORY

Offline* Получение записи**
The presence at the conference
Access to all sessions of the conference
Networking
Possibility to ask questions to the speaker and moderator
Interaction with project partners
Establishing contacts with conference guests
Breakfast, lunch, coffee break, Eat&Talk
Participation in sweepstakes and quizzes from the project partners
The cost 6 000 rubles 3 000 rubles
* Recording of presentations with video and audio dubbing in English is provided (without translation)

VIDEO CLIP OF THE 7TH INTERNATIONAL CONFERENCE HOSPITABLE BUSINESS