Managing Partner, CEO of EHG
Practitioner, 20 years in HORECA
Customer Service Expert
Business coach, associate Professor
Specialist in effective thinking
Personal and Organizational Development Coach
Member of the Association of Russian-speaking coaches
Hotel classification expert

He was born on October 13, 1968 in the family of an officer. He graduated from school in Severomorsk. He started his studies at the Moscow Aviation Institute. He served in the ranks of the Armed Forces of the USSR. Graduated from the Plekhanov Russian Academy of Economics.

He started his career by managing his own restaurant. In 1991 he founded and headed the company “Korpusgroup”.

In 1993, he brought the company to the corporate catering market, in 1995 – to the banquet catering market, and in 1998 to the operation and cleaning market. The regional expansion of KorpusGroup began in 1999.

Oleg Lobanov had a significant impact on the formation of the domestic market of production and economic services, for the first time applying many Western “know-how” and management system.

In the period 1980 – 1988 he worked in the NGO Automated Control System “Moscow”, the last three years – as head of the department of automation of social security agencies in Moscow.

In the period 1989 – 1991 he worked in the Department of Social Protection of the Population of Moscow as head of the Automation Department.

In the period 1992-1995, he worked in the GAO “Moscow” as director of the Department of Informatization of the hotel industry in Moscow.

Since 1995, he has been working at Academservice as Head of the automation Department, since 2002 – as Vice President.

Candidate of Economic Sciences, senior researcher.

Laureate of the Government of the Russian Federation Award 2021 in the field of tourism.

He has extensive experience and has been working in the service industry for more than 15 years. He is the managing partner of the company “Big Tree”. At the same time, he is co-author and Editor-in-Chief of the Frontdesk Community of Hotel Business Professionals.<url>, which unites more than 12,000 hoteliers.

Has extensive experience in service marketing and customer relationship management (CRM). He led marketing in leading companies in the fields of information technology, outsourcing. He has extensive experience in implementing Customer Experience projects to improve the level of service in companies of various industries.

He is a member of the jury of the CX World Awards, a regular speaker of industry events on the topics of working with feedback, customer experience management. He has many publications on service, marketing and sales.

He graduated from the Moscow State University of Service, majoring in Hotel Enterprise Management. He has been working in the hotel business for twenty years, in his career he has gone from reception and accommodation to a top manager. He is a co-author and ideologist of the Frontdesk community of hotel business professionals Frontdesk.ru, Big Tree companies.

Anton is also a practicing business coach in B2B sales, conducts lectures at universities and hotels, participates in seminars on the hotel business in Russia, Europe and the USA. Member of the international organization HFTP (Hospitality Financial & Technology Professionals). He has numerous publications on hotel business in leading industry publications in Russia and the CIS.

Graduated from Saratov State Technical University.

For a long time he worked in regional and federal media, worked his way up from correspondent to editor-in-chief.

Since 2014, he has been working with the structures of the Moscow Government, developing electronic projects for citizens (RUSPACE, “Active Citizen”, Public Discussions, Electronic House).

15 years ago, he came to the Radisson Royal Hotel Saint-Petersburg and fell ill with hotels. Then he worked with hotels in St. Petersburg, then in online – anywayanyday.ru , Director of Hotel Contracting in Russia and the CIS at HRS Group, Aviasales (Hotellook.ru ), Ostrovok.ru – head of Hotel contracting Russia & CIS. At the moment, he manages work with partners and business development of Yandex Travel.

Managing Partner, CEO of EHG
Practitioner, 20 years in HORECA
Customer Service Expert
Business coach, associate Professor
Specialist in effective thinking
Personal and Organizational Development Coach
Member of the Association of Russian-speaking coaches
Hotel classification expert

Author of the bestselling book
“Awesome! Wow service rules, as world leaders have done”

– More than 12 years of experience in the restaurant and hotel business in 7 countries of the world
– 8 years of experience as a coach and speaker at conferences, corporate events with up to 800 participants
– Geography of activity covers 23 cities in 11 countries of the world
– Certified coach in emotional intelligence MSCEIT, USA
– Certified Master – USA, Institute of Service Quality – USA
– Certified speaker and coach according to the methodology of John Maxwell, the world-famous leadership guru – USA

Cooperates and conducts training for leading Russian and international companies: Alfa-Bank, Radisson Group Hotel, Skolkovo Golf Club, Geropharm, Ameriabank, Kempinski Hotel Group, Surgutneftegaz and many others.

He is an honorary member of the jury of CX World Awards, Russian Hospitality Awards, Perfect SPA and Welcome to the National Tourism Award of Georgia.

He has been working in the hospitality industry for more than 10 years and has managed to prove himself in many positions: from a specialist in reception and accommodation services to the general manager of the iconic River Palace business hotel in St. Petersburg.

Evgeny started his career in the hospitality industry from the position of Front Office Agent and participated in the opening of the new Park Inn by Radisson Pulkovo hotel.

He continued to work at the Corinthia Hotel – for 2 years he held the position of deputy head of the reception and guest service, led a team of 40 people.

In the Marriott International network, he took the position of Front Office Manager. Participated in the development of anti-crisis solutions during the COVID-19 pandemic.

In 2021, he took part in the rebranding of the Marriott Courtyard hotel and took the position of deputy general manager of the hotel under the new River Palace brand.

Since May 1, 2022, Evgeny Zhuk has held the position of general manager of the River Palace Hotel, now Evgeny leads a team of more than 150 people.

Evgeny’s key skills include the development, adaptation and implementation of service standards and operational coaching.

More than 10 years of work in the hospitality industry.

He gained key experience in the industry at the Holiday inn Sokolniki Hotel in the Front Office department.
At HRS, at the first stage, he was responsible for working with Russian hotels, and later led the development of the company’s business in the African region.

Since 2019, he has been responsible for the business development of Teamjet and its products.
Key skills – development of new business regions for the company, promotion of new products on the market.

Druffle Technologies, which is part of the business ecosystem of the INTACT group of companies.

Alexey is a sought-after expert in the business community in the field of economics, strategic marketing and neuromarketing with more than 12 years of combined experience, devotes a significant part of his professional activity to consulting and tracking startups. Forbes for Business expert.

He is a member of the All-Russian public organization “Guild of Marketers” and the Russian Association for Public Relations (RASO).

Since 2022, he has been an ambassador of entrepreneurship of the public organization “Business Russia” in Turkey.

His extensive experience in building successful business projects attracts more and more attention of new generation entrepreneurs. He is a well-deserved expert and tracker of such accelerators as GenerationS, Astana Hub, Upcelerator. Certified trainer of the Foundation for the Development of Internet Initiatives (FRII).

Graduated from the Moscow State Linguistic University. Maurice Thorez.

She started her career with cooperation with the best hotels in Europe: the famous Plaza Athénée in Paris and

Hotel de Paris in Monte Carlo in 1996 For 26 years of work in the industry has brought dozens of big names and new brands to the market.

Excellent knowledge of the specifics of the profession and a creative approach to solving the most difficult tasks allowed Maria to create one of the leading representative agencies in the industry, whose portfolio continues to be replenished with new clients at the present time.

Since 2016, he has been working in HORECA marketing, starting with the head of the marketing department of the Drakino park-hotel near Moscow. In 2018, he created his own marketing agency (more than 10 permanent employees), which closes all areas of marketing and content. More than 200 completed projects. Partner hotels all over Russia: network, suburban, urban.

An expert in the hospitality industry with 20 years of experience in hotel management in Russia, CIS countries and Europe. Hotel management under leading international brands (Marriott, Hilton, HGS). More than 20 successful hotel openings both under international brands and independent hotels.

Manages IT projects since 2007, participated in the development of websites and applications for Nike, Xerox, Alfa Romeo, Toyota, Shell, Moscow Metro, ROSATOM, RAO UES of Russia and other companies. In 2010, he founded the Redstar web studio, which develops, supports and promotes websites on 1C-Bitrix and has successfully implemented more than 600 projects during this time.

A regular participant and speaker of key events in the field of HoReCa.

Organizer of joint webinars with leaders of the IT community: Yandex, Bitrix, S7 Airlines.

Higher education in the specialty “Software Engineer”.

In 2001, he founded his own team of Internet developers.

From 2003 to 2008, he managed the development of a booking module for European hotel websites commissioned by the British company iBooking.

In 2008, he founded the TravelLine company, which creates tools for hoteliers: a booking module, the first channel manager in Russia, an automatic hotel management system, and others. The company’s clients are 12,000+ hotels in 50+ countries around the world.

Hotelier with 20 years of experience: 8 years in sales, 6 years in hotel management, 6 years in UKRAINE.

Experience in managing hotels: urban and suburban, Russian and foreign, under independent, Russian and international brands, from a boutique hotel to a multifunctional complex, from a hostel to a 5-star resort.

Main achievements and principles of work:

• achieving financial results
• improving the rating of the hotel
• increasing the staff satisfaction index
• understanding the needs and desires of the owner and their implementation

17 years of practice, master’s degree in marketing, 3 diplomas.

Member of the CIS Speakers Association, lecturer of the Russian Society “Knowledge”, speaker of the GBU “Small Business of Moscow” (MBM).

She has been employed for 14 years and has made a successful career. Managed PR campaigns of international brands (Toshiba, Plantronics, Eaton,…), worked as a manager, business development manager.

She left the office to develop her own business in the field of training and consulting.

She created her own online school, launched four author’s courses.

He is the author of courses for MTS, Megafon, Netology and GeekBrains, more than 7000 positive reviews.

She trained employees of companies such as Skyeng, the Chamber of Commerce and Industry of the Russian Federation, the Condé Nast Publishing House, etc.

The expert blog @rojkova.olesya has a total audience of more than 36,000 subscribers.

More than 1000 online performances, more than 100 offline.

A marketing practitioner with more than 15 years of experience.

Areas of expertise:

– strategy
– data-driven marketing
– business processes
– Digital strategy

Customers:

Sibur, Skolkovo, Moscow Government, Ministry of Agriculture, Tatspirtprom, Otkritie, Bosch, Knauf, Troika Dialog/Sberbank CIB.

Lecturer at Skolkovo, MIRBIS, Synergy, HSE, Harvard Business School of Law.

Author of books:

– “The route is built” about building and managing consumer paths based on data
– “Faster route found”
– “Profit Formula” about data-based marketing

Training Clients:

Rosatom, Rostelecom, Megafon, MTS, Leroy Merlin, SkyEng, Cashier.<url>, Novartis, MSD, Takeda, ChTPZ, Rosneft, Tretyakov Gallery, Pushkin State Medical University, AkBarsBank, Vimpelcom.

Marketing and Strategy consultant and business coach,

Curator of the “Marketing and Brand Management” program at BHSD,

Guest lecturer at Lomonosov Moscow State University and business schools of the FEFU Academy of Management, IBDA RANEPA, SIBE RANEPA, ION RANEPA.

Developed and conducted corporate programs on marketing, strategy and business development for Mercedes-Benz Russia, Development Corporation of the Republic of Sakha (Yakutia), Perfetti van Melle, Severstal, Pepsico, OCS Distribution, Mosoblgaz, Riot Games, Grandfiance, Italdizain, Coca-Cola, ORBY, “Igora-Tour”, “Agency Strategic Initiatives”.

Speaker of more than 100 professional forums and conferences. Over the years, he worked as a member of the jury at international advertising and marketing festivals in Moscow, Novosibirsk, Minsk, Kiev and Yerevan.

Articles and interviews have been published in Forbes, National Business, Delovoy Kvartal, Strategic Management, Company Management, Commercial Director, Advertising Ideas, Advertising Technologies, Projector, Identity, Huntflow, etc.

10+ years of experience in IT and marketing. 1000+ negotiations. Worked with top domestic and international companies. He has written three books. He defended his dissertation on the use of artificial neural networks. Speaker and organizer of TEDx conferences.

Since 2017 — entrepreneur. I am currently developing my projects related to applied philosophy (in particular, stoicism) and the evolution of reason.

Founder and CEO of Delta and Sukhov Group projects, co-founder of the Mikhail Kozhukhov School.

On consulting projects, he personally worked with such companies as Singapore Airlines, Google, Microsoft, eBay, Audi, Volkswagen, Toyota, Olympus, Panasonic, Paul Ekman International LDC Russia, Tourism Malaysia, WWF, Marmot, Beeline, Alfa-Bank, <url>, Radislav Gandapas, Igor Mann, Irina Nelson, Travel Club Mikhail Kozhukhov and others.

As a speaker, he spoke to the top management of Tinkoff, BEAC, MTS, Gazpromneft, Borjomi, MIF, VSK, x10 Academy, I Love Supersport and other major customers.

He has been a speaker at TEDx conferences twice.

Author of three books (“The Catalyst of Greatness”, “100% Corporate Website”, “100% Internet Marketing”). A total of 30,000+ copies were sold, 104 reviews were received. Together with Igor Mann, he prepared the book “Marketing. And now the questions?”

More than 14 years of successful work in companies-suppliers of cleaning equipment, inventory and detergents for the hospitality industry. A professional in building long-term relationships with key clients and conducting mutually beneficial contracts.

Consulting, support at all stages of cooperation, attention to customer needs, selection of integrated solutions and training of hotel staff in the correct use of selected technologies are the foundation for development in the Hospitality industry.

Graduated from MISI with a degree in Civil Engineering. Has experience in the field of professional furniture for more than 30 years. In 1993, he was a co-founder of the Service Bar company, a pioneer of the professional furniture market in Russia. In 2003, he founded the Restaurant Group of Companies.
He is an expert in the field of technological production sales, financial management, logistics. He led the company to the leaders of the professional furniture market in 1999 and had a significant impact on this segment in Russia by introducing the world’s best practices in the management system of enterprises, companies and production processes. Now “Restaurant” is the leader in Eastern Europe in the market of professional furniture.

Visionary, dedicated, and successful hospitality professional with 29  years of experience for global and regional brands in luxury and full service. Building, operating, developing, and branding hotels, restaurants, and tourism companies locally and globally.

Nermin Yurtoğlu, founder and CEO of NY&Co.GLOBAL HOSPITALITY CO. with extensive professional experience and comprehensive operational background in the hospitality and tourism industry for nearly 30 years.

She holds Bachelor’s degree in Tourism and Hotel Management from Bilkent University. She has been certificated in many prestigious schools in the world such as Ecolé Hotelier in Switzerland, City University in London, The Hong Kong Polytechnic University, and MIT America.

Nermin’s thirty years in hospitality started as a kitchen steward at the Cantley House Hotel in Berkshire England before taking her talents to Hilton Hotel in Istanbul. Her hospitality management career has included various leadership positions with prestigious brands. Before opening her company in 2010, she was the CEO of a very luxurious boutique hotel group in Istanbul’s historical peninsula. With in-depth knowledge of various styles of hotel operations, she has been successfully involved in, developed, and operated iconic branded and independent luxury hotels, resorts, and restaurants in Türkiye and around the world.

As a respected and recognized industry commentator, Nermin Yurtoğlu is often hosted to share her opinions at various conferences relating to the Hospitality and Tourism Industry (Luxury Hotels, Digitalisation, and Sustainable Tourism and Gastronomy- Member of Focus Group for WTTC Climate Roadmap for Travel & Tourism  – Speaker at Luxury B2B MICE Networking Event and Conference in Turkey ). She is also the author of numerous hospitality industry-focused articles.

Her company, NY&Co, based in Istanbul, provides branding, marketing, and management solutions & consultancy services to the distinguished local and international luxury, lifestyle hotel brands, high-end restaurants, destinations, and all tourism entitles and helps them grow their reputation and dominant position in the Industry. NY & Co. also does brand representations for destinations and selected global brands.

Industry Associations: TUROB ( Turkish Hotel Association), SKAL INTERNATIONAL, GTD ( Turkish Gastronomy Association) , IPBA (International Place Branding Association), TUTAP (Turkish Culture and Tourism Ambassador)

Expert in sales, marketing, promotion of hotel brands and reputation management Leo Prime Group

The managing partner of LeePrime Group is an independent Russian company specializing in general and fragmentary management of hotel service facilities.

For 20 years of professional activity, she has participated in the development of concepts, the creation of brands, the successful launch and management of major Russian and international projects.

Under the management of Lilia , the teams reached the final of the Russian Hospitality Awards:

“Best Hotel PR Campaign”, winner 2017
“Best MICE hotel”, finalist 2017
“Best apartotel of Russia”, winner 2018
“Best business hotel 4*”, finalist 2019
“Best GM of the Year”, finalist 2019

• Service culture specialist
• Author of 6 books
• Author of training programs
• Motivational speaker
• Businessman
• Advisor of the world’s leading companies on the implementation of a service strategy for more than 40 years
• In 1979 he developed first customer service training in the world
• Founder and President of the Service Quality Institute
• №2 GLOBAL TOP GURU professional in customer experience

Founder of the Elena Krylova Interior Design Studio

Restaurateur, founder of Meat & Fish restaurants

He has been working in the sale and development of SaaS products since 2014. The first in Russia automated the purchase and transferred the Capital Repair Fund of the Sverdlovsk Region (turnover of 4 billion rubles) to the procurement SaaS platform. Created and launched an industry section for Capital Repair Funds based on the EETP.

The experience gained in the field of creating and developing IT products allowed Viktor to become part of the Satisfy Travel team and begin actively promoting the product in the hospitality market. To offer effective solutions for hospitality, you need to understand this business. Gaining sales experience, communicating with industry representatives, Victor learned all the subtleties of providing and promoting hotel services, and now shares his expertise with hoteliers.

Marketing Director, “Information Retail Integrated Systems”

Development Director, “Apostrophe-Media”, expert in HR-consulting

Area HR Director, EERU&T Radisson Hotel Group

HR director AZIMUT Hotels

Senior Consultant PKF hospitality group

Area Director in Design & Technical Department Moscow Office in Radisson Hotel Group

Speech Analytics Project Manager LLC “IMS”.

CEO, Azerbaijan Tourism Board

ICQ Global. Global DISC Master Trainer and Practitioner. Facilitator. Black Sheep Coaching Method

Regional Vice President, Eastern Europe, Amadeus

General Manager HILTON BAKU

Project Business Manager (Villeroy & Boch, Gustavsberg)

Professor and Vice-Rector (Research) at Varna University of Management, Bulgaria.

Head of Retail, Russia and Eastern Europe, Amadeus

Hotel & Hospitality management ExpertVIP, V.VIP protocol expert

Scholarly Associate Professor & Assistant Director – School of Hospitality Business Management at Washington State University – Carson College of Business

Director for the Development of Industry Sales of JSC “ER-Telecom Holding”

• Graduated from the Faculty of Economics of the Moscow Institute of International Economic Relations in 2005. He received additional training in corporate educational institutions of Nokia, MTS, IBS, ER-Telecom Holding, Sberbank
• He started his career in the telecom industry in 2005. In 2017, he joined the ER-Telecom Holding team, as part of the acquired Prestige Internet telecom operator
• In January 2020, he assumed the position of Director for the development of industry sales in the field of paid services
• Responsible for the strategic development of the industry, identification of promising business areas, participates in the development and promotion of digital products and the creation of business partnerships

General Manager of SATEEN GROUP

(investment, creation and management of 5-star hotels)

• adept in the hotel industry for more than 10 years
• worked in international resort hotels
• specializes in implementing premium services and configuring business processes

General Manager at angelo by Vienna House Ekaterinburg 4*

• An expert in hospitality industry with more than 20 years of experience
• Engages in implementing service standards and building a dream team
• Is the general manager of the legendary congress hotel at the airport angelo by Vienna House Ekaterinburg 4* (the only hotel in Russia of the Austrian hotel chain Vienna House). The location of the hotel is the gateway to the city, so the activity of the hotel is inextricably linked with the promotion of Yekaterinburg as a tourist destination.

Founder and Managing Director of SEC Hospitality Training and Consulting

• Was born in Macedonia, gained the bachelor’s degree in Hospitality Management in Greece and the master’s degree in Hospitality and Tourism in one of top ten schools, César Ritz University, in Switzerland.
• A certified hospitality coach (CHT, AHLEI), a certified team development trainer (Belbin Team Roles) and a certified trainer, speaker and coach working on the basis of the methodology of John Maxwell, the world-famous leader.
• Has been working in the restaurant and hotel business in seven countries (USA, Switzerland, India, Russia, Turkey, Greece and Macedonia) in such international hotel chains as Hyatt Hotels, Corinthia Hotels, Carlson-Rezidor Hotel Group and other individual projects related to hotel opening and rebranding.
• Has founded HTI (Hospitality Training Institute), the educational online platform for the hospitality industry which specializes in individual training courses for professional of the industry.
• Specializes in performance management, service improvement, team development and leadership, teaches a hospitality introduction course for the Master’s program at the Higher School of Economics and Novikov Business School.

General Manager Hotel International Prague, Managing Director at LIRIKOS Invest s.r.o.

• As a trained Chef went through several TOP Prague restaurants
• Moved to Germany in his 22 age, where he began to build a career in the hospitality industry
• After years of traveling and working in Germany, Switzerland and also on ocean cruise ship, he anchored himself in the worldwide network of Marriott hotels for 10 years
• Joined as Executive Chef and then, through the position of F&B manager, got to the Prague Marriott as F&B Director
• Took a step into top management when he accepted an offer for the position of General Manager of the Mountain resort hotel from the important Czech chain OREA HOTELS & RESORTS and participated in its rebirth
• Became a general manager at Hotel International Prague

Founder at Nightlife University and host of The Nightlife Podcast

• Saw the opportunity to build a business in the hospitality industry specializing in nightlife marketing and operations
• Began as a night club promoter and built his name and brand to the point where he has co-owned a dozen different venues in Miami and even went as far as opening one in his native country of Colombia
• Is also an author of the bestselling book The Nightlife Entrepreneur
• Is the host of The Nightlife podcast which has over 75 episodes
• Is the founder of Nightlife University where he is building a platform to help all of those who may feel alone like he did when first getting into the industry
• His focus now is to help the new generation of Nightlife Entrepreneurs do better than his own generation and help preserve the industry by not leaving behind its most important part, the hospitality

General Manager at Radisson Blu Olympiyskiy Hotel, Moscow

• Began his career in hospitality at the age of 14 by working in kitchens at first and then progressing to bars, restaurants and then Food and Beverage Manager at the best hotels in Ireland
• Holds a diploma in Hotel & Catering Management from Griffith College in Dublin, Ireland, and the American Hotel & Lodging Association in Washington, USA
• Joined Radisson Hotel Group for the 1st time in 2001 at the 5 Star Radisson Blu St. Helens Hotel in Dublin
• Was promoted to his first General Manager position in 2008, at the age of 28
• Was awarded ”Best Hotelier” at the MKG Worldwide Hospitality Awards 2014 for his achievements at the Radisson Blu Paradise Resort and Spa in Sochi, Russia
• Moved to City Manager of three Radisson hotels in Norway
• Was as General Manager of the Radisson Collection Royal Hotel, Copenhagen where he oversaw the full renovation of the hotel and established it as the first Radisson Collection Hotel
• Became the leader of Radisson Blu Olympiyskiy, Moscow at the most challenging time in March 2020 and showed by his example that everything is possible

Reputation manager at Aldemar Resorts

• Started working in tourism in 2000, as a 3rd-year student at the Sochi State University of Tourism and Resort Business
• After graduating, Alina started working in the Aldemar Resorts hotel chain as Guest Relations at Aldemar Royal Mare in 2004
• After 8 years of work, Alina started organizing luxury and themed weddings in Greece (a completely new destination for Greece at that time) and other events, as well as MICE tourism
• In 2015, Alina returned to the Aldemar family, where she still works, responsible for the reputation of hotels throughout the chain

• The Restaurant Coach™, named on the Definitive Restaurant Experts in the world and one of 23 Hospitality Experts to Follow on Twitter.
• The leading international trainer, speaker, author, and coach on how restaurant owners, operators, and culinary professionals go from just good to becoming outstanding.
• A sought-after advisor in the areas of: leadership, branding, social media marketing, culture, operations, restaurateur mindset, team development, behavioral dynamics, productivity & peak performance.
• His first book Your Restaurant Sucks! is an international bestseller. His second book: Your Restaurant STILL Sucks! is also an Amazon bestseller in Restaurant & Food Industry.

Food & Beverage Strategy, Concept Development, Hospitality Entrepreneur, Executive Coach/Mentor

• More than 25 years of international food & beverage hospitality experience
• Started his career in 1989 at the Savoy, London
• In 1996 Harvey gained his first international experience at Grand Hyatt Hong Kong, Park Hyatt Tokyo and Hyatt Regency Macua
• Opened Grissini-London with legendary interior designer David Collins
• Launched Jamie Oliver’s first restaurant and refurbished the famous Rib Room & Oyster Bar
• Set up Elevate, company that creates and develops unique food and beverage solutions, controls risk and maximises value for money in terms of capital expenditure and revenue generation
• Has created, developed and managed some of the most successful and esteemed restaurant and F&B concepts over three continents

A Tourism professional, Consulting, Training, Speaker

• 19 years of the experience in different positions in companies and institutions in the tourism and education sector in Chile
• Partner and consultant for Kunapak, a French-Chilean technology company that develops innovative solutions for the tourism industry
• He was a dean of the School of Hospitality, Tourism and Gastronomy at INACAP, a pioneer institution in technical hospitality careers considered also as one of the biggest tourism schools in the world (2011-2018)
• He was a member of the board of the main trade union entity of the national tourism industry, the Federation of Chilean Tourism Companies (FEDETUR) and founding president of the Association of Tourism Professionals of Chile (APROTUR)
• Nowadays he is dedicated in promoting and developing new solutions and methodologies to make destination management more efficient and sustainable, connecting local tourism ecosystems with digital tools that seek to improve the travelers’ experience

Hospitality Mentor, Advisor, Speaker, Top 30 Hospitality Influencer in Nigeria

• The founder of 2wenty2 Hospitality, an allied servicing company that manages, consults and trains small and medium Hospitality Enterprise
• Helps Female African students in Hospitality and Tourism management, succeed and advance in their Hospitality careers.
• She annual hosts a live conference, tagged ‘The Hospitality Industry Conference Africa” , an educative and highly informative conference and career fair for Hospitality professionals, students and entrepreneurs in Africa
• The Host of The Hospitality Business Show, a global podcast where she interviews Industry experts, C-level executives and iconic brands and businesses around the world
• Has been featured in reputable media platforms across Africa and she’s fondly called Africa’s Hospitality Queen

General Manager, Speaker, Trainer at Luxury Hotels/Resorts

• More than 20 years of the hospitality industry experience
• Had been trained by one of the world’s most prestigious hotel company, Leading Resorts of the World in New York
• Has worn many hats, starting from a Destination Management Representative, to Sales and Marketing Manager, Director of Sales and Marketing, Assistant General Manager in charge of Rooms Division, Assistant General Manager in charge of Reservations and Sales and Marketing and then General Manager
• Has worked in the Caribbean, Asia and with some prestigious hospitality companies fostering relationships with hotels in USA and Europe
• As a certified vocational trainer, she also conducts training in customer service and sales & marketing

Owner at Mocinno International – Growth partners for Boutique and Independent hotels, hospitality professional with two business degrees and a Black Belt in Six Sigma certification

• More than 20 years of the hospitality industry experience
• In 2006 he started Mocinno International, a hospitality consulting company that now has offices and representation in 7 countries in Europe, USA and the Middle East. The Mocinno International team is focused on delivering incremental revenues for Hotels, Spas and develops and strategizes hotel suppliers, using mainly the Six Sigma methodology
• Board member at Coya Wellness, and owns Design Hotel Supplies, Hotelovate and will launch a new technology company Q1 2021 called Joonze
• Shares his knowledge through the Mocinno blog other social media, and speaks at travel, marketing, innovation or strategy related forums

American author, speaker

• Partner at Longitude, a hospitality branding and experience design agency
• Author of “Future Hospitality”
• His work hinges on the study, strategy, and delivery of thoughtful, profitable, and sustainable guest experiences for hospitality, travel, and tourism brands

Global Hospitality Ambassador, Consultant, Keynote Speaker and HOST of REAL Hospitality LIVE

• More than 35 years of the hospitality industry experience
• A LinkedIn influencer with a social network of more than 40 000 followers
• Has owned and operated successful restaurants, has worked as an Executive Chef for both private institutions and Corporate Brands, and has been the President of a 21-store Restaurant Franchise Operation
• Menu design, franchising, restaurant start-ups, restaurant developments, opened more than 30 restaurants across Canada
• Has developed and implemented hospitality training programs for both local and national restaurant chains, as well as working with the province of New Brunswick to develop training and resource programs in the hospitality and tourism sector
• Has instructed post-secondary hospitality training programs for several notable Vancouver institutions
• Co-founder and CEO of REAL Hospitality Network, a global interactive networking community that extends from Canada to the US, to Australia, Columbia, Europe, the UAE and beyond

Founder and Director of HorecaSpeakers, Director of the HIP Congress

• Trends, innovation and strategy researcher & analyst in tourism, hospitality and restaurants.
• International Consultant and Speaker, with more than 150 keynotes (online & offline).
• Founder and Director of HorecaSpeakers, the first divulgation platform for hospitality in Spanish.
• Teacher of Strategy at Basque Culinary Center, OSTELEA / EAE and other business schools.
• Author of the Manual para Neo Hosteleros Valientes (with more than 30,000 direct downloads). Basque Culinary Center LABe expert.
• Director of the HIP Congress, the largest Horeca congress in Europe. Considered one of the most influential women of Spanish Gastronomy & one of the most influential professionals in Tourism.

The President of KRG Hospitality Inc., the author of the book Bar Hacks

• The President of KRG Hospitality Inc., the author of the book Bar Hacks, and an international keynote speaker on all things restaurants, bars, and hotels.
• Being in the hospitality industry for over 20 years has allowed him to become a leading voice in the development of detailed feasibility studies, award-winning concepts, strategic business plans, unique menus, memorable guest experiences, and financial management systems.

Ph.D. in Tourism Marketing, hospitality consulting

• With a degree in Business Administration and a Ph.D. in Tourism Marketing, Dr. Dimitris Koutoulas has been working as a management and marketing consultant and as a project manager mainly in the tourism, hotel, publishing and the events industries since 1990
• His work has covered nearly every aspect of tourism planning and applied hospitality marketing ranging from market research and strategic planning to press relations and staff training.
• He has set up multi-million marketing campaigns and has consulted large-scale investments. He has successfully implemented projects in 32 countries over the last 30 years.
• Works as Assistant Professor at the University of Patras, Greece. He has also taught and lectured at Greek, Austrian, German and South African universities.

Business & Live skills coach, Hospitality, Travel & Tourism professional

• Well renowned professional with extensive experience in the global Hospitality, Travel & Tourism trade.
• He has recently made major inroads in the technology start up industry in the hospitality space and  has been a speaker at various International conferences relating to digitalisation and sustainable tourism.
• Barry’ entrepreneurial spirit that comes natural, combined with experience and sound business and financial acumen has accumulated to several success’ and achievements such as: Top 100 most influential leaders in Hospitality – Global Mice congress and awards 2019, Lilizela Award judge for 5 consecutive years to date (2014, 2015, 2016, 2017 & 2018)
• Winner and finalist of several international awards in hospitality for properties under his management
• Being an ICF accredited Business & Live skills coach he assists in building winning teams.

The Principal at Knowing Hospitality, hospitality consulting

• The Principal at Knowing Hospitality, a Seattle based, full-service hotel management and consulting company that specializes in stabilizing and improving hotel businesses, driving better results for owners, and providing better experiences for guests and employees.
• Growing up in Canada, Adam’s hospitality career took him all over his home country, the Caribbean and the United States. After more than two decades in operations, administration and executive leadership roles with Fairmont, St. Regis and independents, Adam knows what it takes to create successful hotels and high functioning teams.
• Received his Crossfit coaching certification at Reebok headquarters in Massachusetts, and last year fulfilled a lifelong dream of travelling to Peru to complete the 4-day Inca Trail hike to Machu Picchu.

General Manager of Bomo Hotels, representative of Mouzenidis Group

Professor at Hotelschool the Hague, Hospitality Business School
Active in the hospitality industry since almost twenty years, born and raised in a hospitality family in Amsterdam and a proud alumna of Hotelschool the Hague.
Yasemin has a work experience in Mandarin Oriental and Four Seasons in New York City and Istanbul.
Working for Hotelschool the Hague since 2014 within the Marketing & Innovation faculty where she host, design and implement courses around the topics of Marketing, Branding, Innovation and Sales.
Yasemin is a Research Fellow at the Hospitality Research Center within the chair City Hospitality & City Marketing, and a PhD Candidate at the University of Amsterdam with studying the topic “Mindfulness as influence to the Tourist Experience”.
She launched her own company Anicha Consultancy on Hospitality Experience Consulting in 2016, where support, assist and ultimately inspire companies to create unique, authentic and memorable guest experiences.

>Dr. Valentina Clergue is currently working at EHL Lausanne, Switzerland.

• She has been teaching classes in Marketing, Branding, and Digital Marketing at Bachelor, Master, and MBA levels at EHL and at HEC Lausanne, Switzerland.
• She is also a senior scientific researcher at HEC Lausanne, Switzerland, with interests pertaining to branding, advertising, and sustainable consumption.
• Before obtaining her PhD degree in Management from HEC Lausanne, Dr. Clergue worked in the advertising industry for more than five years.
• Dr. Clergue has lived and worked in the USA, Bulgaria, Germany, Sweden, and Switzerland.

Brand and Hospitality Strategist

• A Renaissance man by design and a strategist by profession, Matthias has created, accelerated and transformed brands for the last 20 years.
• He held Managing Director positions at the much-awarded creative agencies Pixelpark and Scholz & Friends and is advising global heavyweights across all industries, from automotive to aviation, real estate to telecommunications, mobility, healthcare and more. He has consulted 10 of the 30 German DAX companies throughout his career.
• Matthias joined the world of hospitality 15 years ago as Director of Global Marketing and Product Development at Design Hotels, shaping the personality and appearance of the brand to this day. Since opening his independent practice in 2007 he has been behind some of the most exciting hotel projects in the industry, using his unique talent to anticipate the big shifts in consumer behaviour and translating this into concepts have been both economically successful and critically acclaimed.
• References range from the experimental pop up hotel to the billion-dollar-valued global hotel group, including investor darlings like citizenM, 25hours Hotels and Ruby Hotels as well as some of the finest luxury properties in the world like Berlins Das Stue or The Setai in Miami.
• Matthias is working on multiple levels of brand development & strategy, product innovation and customer experience. His radical-brand approach is always deeply consumer centric, often disruptive and never boring. He lives in Munich.

Expert and consultant in hotel revenue management

• Based in Berlin, David is an established hospitality, travel and technology leader, supporting a variety of media and technology companies in a partner, advisory & board capacity following his exit from SnapShot, the hotel data platform in Summer 2018.
• Having been involved with hotel revenue management, distribution and data analytics for more than 20 years, David has worked to develop from grassroots some of the most forward thinking hotels and hotel companies such as designhotels, citizenM and 25hours to name a few.
• In addition to speaking at events around the world, David’s passion for education has led him to work with various universities including ESSEC, University of Surrey and Ecole hôtelière de Lausanne (EHL) as well as take an active role with industry associations including HEDNA (Co-Chair Hotel Analytics Workgroup) and HSMAI (Revenue Management Advisory Board).
• Originally from Glasgow, David was appointed as a Global Scot in October 2018, in co-ordination with Scotland’s investment & innovation hub in Berlin, contributing to a worldwide network of entrepreneurial and inspirational business leaders, dedicated to supporting Scotland’s most ambitious companies.

Martin Zarybnicky
GENERAL MANAGER OF THE HOTEL INTERCONTINENTAL MOSCOW TVERSKAYA

«Hotel for me is a unique opportunity
to express oneself, not only to share experience, but also to learn new things»

Martin has been working in the hotel business for more than 24 years.

Since 2015, when Martin became the GM of InterContinental Moscow Tverskaya hotel, the hotel’s income has doubled. The level of loyalty of employees and guests also increased significantly (employee satisfaction rate is 96%).

Due to Martin’s initiative, the hotel has been actively involved in various charity initiatives in recent years. Martin also actively supports youth development and is always ready to recruit and practice students of the hospitality industry.

When Martin became GM of InterContinental Moscow Tverskaya hotel, bold and ambitious marketing projects were implemented, which helped the hotel to reach a new level. One of the latest examples is the transformation of the InterContinental Moscow Tverskaya hotel for the period of FIFA-2018 into the famous BUD-hotel. In addition, the system integrator BELTEL completed the first in Russia introduction of the ONEsquare interactive television system from at-visions in the rooms of the InterContinental Moscow Tverskaya hotel.

ARMIN EBERHARD
GENERAL MANAGER, RENAISSANCE MOSCOW MONARCH CENTRE HOTEL

Mr. Eberhard knows hospitality industry inside out due to his 26 years of experience in the hotel and restaurant business, whether it is cooking, serving tables, healthy lifestyle rules or security in the hotels and restaurants.

Prior joining Renaissance Brand, he gained successful management experience at the hotels such as the InterContinental in London and New York, the Berners Hotel, the Carlisle Bay Resort on Antigua Island in the Caribbean, the Corinthia Hotel in Prague.

In 2013, Armin Eberhard has become a General Manager of the Renaissance Moscow Monarch Centre Hotel. Renaissance brand seeks to inspire and provokes guests worldwide to discover something completely new and different. The hotel holds business and charity events, organizes workshops for children from orphanages. In 2018, the Renaissance Monarch Centre received the “Best Congress Hotel” award.

“We aim to constantly improve the quality of our services because, as we know, there is no limit to perfection.” – Armin Eberhard shares the secret of success.

Stanislav Kondov
General Manager of The Radisson Royal Hotel, Moscow

Loyalty is an important component of success.

In 2018 Mr. Kondov was appointed to the position of General Manager of the Radisson Royal Hotel, Moscow.

«While working in the sphere of hospitality on three continents with high-ranking representatives of international delegations and  different confessions I have acquired extensive knowledge and valuable experience, which I will definitely apply for the benefit of the legendary hotel with rich history. Russia is famous for its hospitality and geniality, I strongly believe, that we can even go beyond of guests’ expectations and provide royal welcoming to each and every guest» – says Stanislav Kondov.

SUZANNE DAIGLE

Business Strategist and Partner in NuFocus Strategic Group. US

Their firm specializes in Organizational Self-Management and other social technologies designed to ignite high performance and optimize human potential.
For nearly a decade, Suzanne has passionately pursued the trailblazing fields of Self-Management, Open Space Technology and Agile beyond Software. She has worked with hundreds of individuals, companies and groups, nationally and internationally.

Her mission: helping to transform the world of work.  Her goal: introducing new mindsets and approaches that invite everyone, and not just a few, to fully contribute to the success strategies of their organizations.  Her core belief: innovation is more than products and services; it starts and ends with people.

Her roots in journalism with a lengthy career in manufacturing and telecommunications provided the grounding for her work. Her main focus is supporting traditional companies who recognize the need to leap ahead, shifting away from hierarchy and bureaucracy to a more engaged and inclusive way of working.

Suzanne has particularly enjoyed working with the Hospitality Industry because it is customer centric by nature. The opportunity for people in every function and role to make a difference by creating memorable experiences for clients is exponential. Hospitality and Self-Management are a natural fit, according to her.

Suzanne holds a BA in English from McMaster University in Canada. She is a certified Scrum Master, a Past President and Emeritus Member of the Open Space Institute US and a founding member of a newly created national networking association known as United Packaging Associates.

Alexandra White
Business Development Manager, STR

There are no secrets to success. It is the result of determination,
hard work, and learning from failure…

Alexandra is an ambitious individual focused on building long lasting relationships and ensuring client expectations are exceeded. With 15 years of experience in the hospitality Industry, she has shon a proven record of significant knowledge and expertise in sales, event Management, group planning, F&B, financial management, statistic and analytical research.

Alexandra is a strategic sharp thinker, who anticipates opportunities and risks, identifies issues and develops action plans. Analytical mindset, precision in numbers help her in her daily work at STR.

Alexandra values integrity and honesty in a relationship with her clients and colleagues. She focuses on understanding client’s needs, so the approach is tailored to them and their requirements.

STR is a company that tracks supply and demand in the hotel industry and provides a valuable analysis of the market share of international and regional hotel chains, as well as independent hotels. STR’s standard and specialized reports help to better understand the trends of past periods, orient in market forecasts and analyze the dynamics of supply and demand in the hotel industry.

JEKATERINA WILDE
Regional Account Executive, STR

Don’t wait for an opportunity. Create it yourself!

 Аn enthusiastic, hard-working and motivated MSc Business Graduate with extensive work experience in travel, event management, sales and hospitality. With a strong background of working in the international corporate work environment, Ekaterina is actively looking to progress her career within STR. Her excellent management and communication skills, attention to detail and professionalism are valuable assets that she keen to bring to the company.

STR is a company that tracks supply and demand in the hotel industry and provides a valuable analysis of the market share of international and regional hotel chains, as well as independent hotels. STR’s standard and specialized reports help to better understand the trends of past periods, orient in market forecasts and analyze the dynamics of supply and demand in the hotel industry.

Cornelia Brinkman,
Cluster General Manager Moscow Marriott Hotel Novy Arbat, Courtyard by Marriott City Center

Cornelia Brinkman has been appointed as General Manager of Moscow Marriott Hotel Group Novy Arbat and Courtyard by Marriott Moscow City Center.

Since October 2017, the five-star Moscow Marriott Hotel Novy Arbat has been headed by Cornelia, and since August 2018, Cornelia has been also in charge of the four-star Courtyard by Marriott Moscow City Center hotel.
Ms. Brinkman has more than 25 years of experience in the hotel business, 18 of which she held in senior positions at Marriott International.

Ms. Brinkman was born in Germany and began her career in the hotel industry in 1994 as an employee at the Best Western Delta Parkhotel Mannheim. In 1997, Cornelia took up a management position in the guest accommodation service, where she was responsible for the reception, concierge service and reservation department.

In 2000, Ms. Brinkman joined Marriott International in the position of the head of guest accommodation service at Frankfurt Marriott Hotel. After 3 years of excellent work, Cornelia was promoted to the Director of the department responsible for hotel room capacity and later to the Director of hotel room capacity and a member of the executive committee. Since 2010, Cornelia took the position of General Manager in several hotels in Kazakhstan and Russia. 2010-2013 – Renaissance Atyrau Hotel and Marriott Executive Apartments, 2013-2017 – Renaissance Baltic St. Petersburg and Courtyard by Marriott Vasilievsky.

Cornelia was recognized for her leadership and achievements. Her latest awards include “Hotel of the Year 2011” (Marriott Executive Apartments Atyrau), Mustang Award 2010 (for personal achievements), Financial Excellence 2010 (Renaissance Atyrau), Market Excellence 2010 (Renaissance Atyrau), Excellent Guide2010 (Marriott Executive Apartments).
Cornelia Brinkman was also the chairman of the Russian Business Council.

David Jenkins, Vice President Business Development
Radisson Hotel Group

In Moscow since 1995, David Jenkins joined the Radisson Hotel Group in 2015 as Vice President Business Development for the region covering Russia, Baltics, CIS, Ukraine, Georgia, Balkans and Israel. This followed on from a 10-year period as one of the most respected hotel consultants in the Russian market with JLL, Cushman & Wakefield, DTZ and Horwath. Prior to consulting, David spent 8 years with Interstate in Moscow working for the Marriott properties. David has a degree in Hospitality Management and now has over 25 years of experience in the industry from operations, consulting and development.