09:30
Registration + Breakfast
10:00
Opening remarks. Alena Kolodina, Founder of Global Hospitality Club
Speed Meeting / Networking
10:30
Welcome speech. Alexander Galochkin, CEO of TravelLine
10:45 – 11:15
A time of transformation and conscious wellness. Adele Vafin, General Manager of Le Prime medical, and Maria Sonina, General Manager of THE GARDEN Spa&Wellness
11:15 – 11:30
Longevity as a priority in Medical&Wellness, Natalia Kryuchkova, expert in the field of medical tourism, Wellness & Spa
11:30 – 11:45
Spa as a tool to increase the competitiveness of the hotel. Elena Bogacheva, international wellness expert, psychologist, gerontologist, business coach, President of the International Spa and Wellness Council LLC
11:45 – 12:15
Asian SPA business model. Practical experience. Anna Yurchenko, editor-in-chief of SPA MEDIA publishing house, an expert in the beauty, spa and wellness industry, and Natalia Shikova, an expert in spa and wellness
12:15 – 12:30
Wellness – functional tea. Natalia Lelikova, tea expert, titester of the company “Julius Mainl Russland”
12:30 – 12:45
Sleep tourism – changing the paradigm of staying in a hotel. Roman Buzunov, somnologist, Professor, Doctor of Medical Sciences, Head of the Sleep Medicine Center
12:45 – 13:25
Meeting with speakers. Moderator – Mikhail Danilov, Medical Director of the Association of Health Tourism and Corporate Health
13:25 – 14:15
Lunch in the buffet format
14:15 – 14:30
Innovations in the field of demonstration and distribution of dishes. Natalia Khamitova, Development Director of ALTEK
14:30 – 14:45
The concept of building a hotel. Andrey Rodionov
14:45 – 15:00
Architecture: optimization, design errors of spa and wellness. Elena Lekhtereva, architect, spa expert, expert of SPA MEDIA Group, co-founder of K2 LLC
15:00 – 15:15
Smart communication with spa hotel visitors. Oleg Kosmeton, expert in building industry smart-systems
15:15 – 15:45
Before, during and after: how to sell at each point of contact with the guest. Svetlana Chernova, Director of work with suburban objects at TravelLine
15:45 – 16:00
Marketing communications with a guest from the future. Tatiana Ivanova, Founder and CEO of Vagedzhi-Moscow
16:00 – 16:15
Ecootel – Sanatorium – SPA hotel. Optimal solutions for equipment and infrastructure, taking into account the expectations of guests. Inna Mikhal, PM-Hotel, and Semen Pechnikov, CEO of PM-Hotel
16:15 – 17:15
Panel discussion: “What does the guest want?”. Moderator – Alena Kolodina, founder and Head of Global Hospitality Club / Russian Hospitality Awards. Co-moderators: Olga Kadnikova, Director of the Department of Commerce and Customer Service of Cosmos Hotel Group, Marina Aleksanina, Head of Corporate Sales Department of AZIMUT Hotels Company.
17:15 – 17:25
Interactive on emotional intelligence. Aneta Korobkina, international master trainer, author of books and speaker on service leadership
17:25 – 17:40
Questions and Presents – raffle of gifts from partners
17:40 – 21:00
A buffet in the “Eat&Talk” format and a sand show from the ALTEK company
* Changes are possible in the conference program
Roman Buzunov
Doctor-somnologist, Professor, Doctor of Medical Sciences, Honored Doctor of the Russian Federation
Natalia Kryuchkova
Expert in the field of medical tourism, Wellness & Spa
Adele Vafin
General Manager
LEO PRIME Medical
Svetlana Chernova
Director of work with suburban objects in TravelLine
Mikhail Danilov
Medical Director of the Association of Health Tourism and Corporate Health
Maria Sonina
General Manager of The Garden spa&wellness (direction of Leo Prime Group)
Oleg Kosmeton
Expert in building industry smart systems
Anna Yurchenko
Editor-in-Chief of SPA MEDIA Publishing House, expert in the beauty, SPA and wellness industry
Natalia Shikova
Spa and wellness expert
Elena Bogacheva
International wellness expert, psychologist, gerontologist, business coach
Inna Mikhal
PM-Hotel
Alyona Kolodina
Founder and Head of Global Hospitality Club / Russian Hospitality Awards
Natalia Lelikova
Tea expert, titester of the company “Julius Mainl Russland”
Elena Lekhtereva
Architect, spa expert, expert of SPA MEDIA Group, co-founder of K2 LLC
Anneta Korobkina
International master trainer, author of books and speaker on service leadership
Natalia Khamitova
Development Director of Altek
Marina Aleksanina
Head of Corporate Sales Department of AZIMUT Hotels Company
Tatiana Ivanova
Founder and CEO of Vagedzhi-Moscow
Olga Kadnikova
Director of the Department of Commerce and Customer Service Cosmos Hotel Group
Andrey Rodionov
Expert
For the guests of the conference, discounts are provided for accommodation at the Holiday Inn Sokolniki Moscow on the days of the event. Details are available from our managers.
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PR expert / founder of the communication agency “Not Easy PR”

PR-эксперт / основатель коммуникационного агентства «НЕпросто PR»
Главный врач, педиатр, диетолог, специалист в вопросах функциональной превентивной медицины.
1989 – 1995 гг. – Астраханский государственный медицинский институт им. А.В. Луначарского. Специальность: педиатрия.
2008 г. – Первичная переподготовка по программе «Организация здравоохранения и общественное здоровье» Куб ГМУ г. Краснодар.
2019г. – Первичная переподготовка по диетологии АНО ДПО «ЦСПКА» г. Тюмень. Специальность: диетология.
2019-2021 гг. – Базовый курс дополнительной профессиональной программы «Интегральная превентивная и антивозрастная медицина»
Международного института Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Врач высшей квалификационной категории.
Член Ассоциации Врачей Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Общий медицинский стаж: 29 лет.
За время трудовой деятельности прошла путь от врача неонатолога до заместителя главного врача по детству и родовспоможению. С 2011 года занимается вопросами восстановления здоровья с применением возможностей превентивной медицины в санаториях, в должности главного врача. С 2019 года занимается развитием превентивной медицины в Роза Спрингс.
Генеральный менеджер Life Balance отеля Rosa Springs 5*, г. Сочи.
За время работы в индустрии гостеприимства с 2005 г. прошла путь от сотрудника СПиР до генерального менеджера отеля – санатория с уникальной оздоровительной концепцией. Ведущий эксперт в области управления отелями от городских мини-гостиниц до курортных health-отелей. Под руководством Елены Мосийчук Life Balance отель Rosa Springs стал обладателем премии Russian Hospitality Awards 2021 в номинации Best Health Hotel, в 2022 году победитель в номинации Best Family Hotel, в 2023 году финалист в номинации Best PreventAge Hotel, В 2024 году отель прошел процедуру классификации и повысил категорию до 5 звезд.

He received higher education at the Kiev University of Culture and Art with a degree in management of the non-industrial and hotel sector.
He received additional education at the School of Hotel Business (Faro, Portugal) management of catering enterprises.
Worked on projects:
The resort town of Ples
Volga Country Club
Baikal Residence
TWINS Farm
He worked as a head of sanatorium and medical projects in companies such as:
Gazprommedservice
Russian post
ALROSA
Founder and CEO of Vagheggi-Moscow, the official distributor of Italian professional cosmetics for spa and beauty clinics VAGHEGGI. He has been in marketing for more than 20 years, has MBA degrees in marketing and the Higher School of Psychology of the Russian Academy of Sciences. Speaker of international congresses. Author of seminars and sales trainings for cosmetologists, specialists and administrators of spas and beauty salons.

Head of Corporate Sales Department at AZIMUT Hotels Company
15 years of experience in the sanatorium industry in sales and project development.
Professional competencies:
Formation and implementation of a strategy for the development of sanatoriums;
Development and implementation of wellness programs;
Implementation of planning and coordination of information and advertising support for sanatoriums;
Interaction with authorities on the implementation of social policy directions in the field of wellness programs;
Development and implementation of guarantees and benefits in the field of recreation and wellness for the B2B segment;
Conducting training seminars, webinars and online consultations on the implementation of services, description of the medical base and all the possibilities of health resorts, including the reception and management of patients for B2B, B2C segments;
An expert in the field of procurement.

Director of Development of Altek
10 years in the field of equipping Horeca and Retail facilities
More than 300 equipped facilities

Head and founder of the Russian Hospitality Awards and Global Hospitality Club
He stands at the origins of the creation of the most significant award in the field of hospitality, the Russian Hospitality Awards. The number of participating hotels is 600-700 annually.
The founder of the Global Hospitality Club, which hosts 2 international conferences a year with experts from the hospitality industry from different countries. Nine conferences were attended by speakers from the USA, Germany, Great Britain, Switzerland, Canada, Nigeria, India, Thailand, France, etc.
Since 2020, it has been conducting live broadcasts: “The life of passionate people”, where the personality of the general manager of the hotel is revealed in an interview, and webinars with industry experts on current topics. All projects have become business platforms for hoteliers to communicate with suppliers.
He visits about 200 hotels every year and has a professional background.
Education – Master’s degree in Russian Literature.

A professional brand manager.
She was educated at VGIK (Moscow) and GBSB Business School (Barcelona).
For 10 years she was a PR officer in the Russian film business. For the next 10 years, she was engaged in the promotion of premium commercial real estate and the international PR studio Sundukovy Sisters.
Currently, he cooperates with PM-Hotel in the field of Branding, Events and Communications.
He is the author of three telegram channels about design – hospitality design, work place design and public space design.

Architect, spa expert, specializes in the complex creation of spa and wellness facilities, implementing all stages of design and construction.
Some projects:
full cycle (concept development, design, construction, installation and finishing works, engineering support):
2022. Luch Ice Complex (3150 sq. m.), Moscow (Technical launch)
2021. Wellness club “Jimpro”, Moscow region. G. Reutov. (Commissioned)
2018 Spa Hotel MO, put into operation
2018 Bath SPA suite at the wellness club “Biosphere” Put into operation.
2017. SPA area as part of the Matryoshka center in the Skolkovo center. Put into operation.
2016. Swimming pool with a lifting bottom on a yacht. Put into operation.
2013 Bridge Resort Hotel (Sochi). A complex of swimming pools. Put into operation
Other works:
2021 Hotel and resort “Artiland” sketch architectural project
2019. Beauty salon in the style of Pop art in the residential complex ‘ART’. Development of a sketch design project
2019 Fitness club X-FIT (Dushanbe). Development of a sketch design project
2019 Public bath complex (Odintsovo, MO). Development of a preliminary architectural project
2018 Spa center at The Dvin Hotel (Seven Vision The Dvin 5* (Yerevan). Concept development
2014 Wellness club “Face and body” (Moscow). Concept development, design
2012 Official residence “Riviera” (Sochi). Concept development, design
2012 Official residence ‘Gorki-9’ (Moscow region). Concept development, design
2012 SPA area in the complex “Tsarev garden”. Concept development
2011 Sante de la Russie SPA (Moscow). Concept development, design
2010 Wellness club ‘Ecoclub’. Concept development, design
Some projects are currently in the works:
2023 Thermal SPA of the Dobrograd Park Hotel: preliminary and working project of renovation of the existing spa complex according to the business concept. Negotiations are underway on construction estimates.
2023 Hotel and resort “Artiland”
2020 y. Holiday home “Ratmino” Joint Institute for Nuclear Research (JINR), Moscow region, Dubna: development of an architectural concept for building and landscaping (In progress)
2019 SPA area as part of the hotel ‘Mövenpick’: concept development (in progress)
2019 Rehabilitation and sanatorium treatment Center in the territory of the Gudermessky district of the Chechen Republic. Development of an investment project that includes research, technological concept, financial and legal model, conceptual architectural project
2019 SPA complex as part of a country hotel. Smolensk region: concept development, design (in progress)
2019 Wellness complex, KROST Concern: concept development (in progress)
2018 Konakovo Spa Hotel: concept development (in progress)
2017 Tourist and recreational complex (Novouralsk): concept development
Some private facilities:
full cycle (concept development, design, construction, installation and finishing works, engineering support):
2020 SPA area in a private residence, swimming pool with a lifting bottom, MO, Nakhabino-Pavlovo (Commissioned)
2017 SPA area in the private residence of KP ‘Greenfield’
2017 Private SPA area in the penthouse. Put into operation.
2014. Spa area in a private residence (Astrakhan).Put into operation.
2010 SPA area in a private residence (Ivanovo region)


International wellness expert, psychologist, gerontologist, business coach, President of the International Council of Spa and Wellness LLC
International expert in the field of wellness technologies, business consultant. Author of the “Encyclopedia of Spa and Wellness” and training programs for industry professionals. Organizer and speaker of leading industry events
Expert practitioner in the field of creating enterprises in the field of beauty and health, social psychologist, wellness coach, business coach
Professional competencies
Business consulting in the field of creating projects in the field of spa and wellness
Coaching of heads of enterprises in the field of beauty and health
Business audit of beauty, spa, and spa industry enterprises
Optimization of business processes in spa enterprises
Development of industry and internal corporate service standards
Marketing research in the field of beauty and health
Training of all categories of industry personnel (service skills, communication psychology, sales)
Development and implementation of author’s training programs
Organization and holding of industry events
Psychological audit of teams
Development and conduct of psychological training of personnel
Development of internal documentation of spa and wellness enterprises

An expert in marketing and sales organization of the hotel. Can easily identify the target audience and knows how to form a proposal and build communication with the guest.
She has a practice of launching a hotel — she worked at a hotel until 2015. In TravelLine, she worked her way up from sales manager to head of marketing: she sold, conducted audits and pumped hotels herself. Now he is engaged in the development of the direction of suburban facilities, recreation centers and tour operators in TravelLine.

Expert in the beauty, spa and wellness industry, business coach, business analyst. Expert of SPA MEDIA Group of Companies. Editor-in-Chief of SPA MEDIA Publishing House, expert of the International Council for the Development of the Spa and Wellness Industry (SWIC). Business coach of Moscow Business School.
Anna specializes in analytical marketing, marketing research in the field of spa and wellness, audit, consulting services. Development of a concept for spa and wellness; refinement of existing concepts. Participation in the design of spa and wellness as a technologist.
Experience in the spa and beauty industry since 2005
Some projects:
Thai spa for a European hotel: concept, tech. assignment, for a design project, coordination of construction works, technology, organization of companies for operation, commissioning.
Marketing research of spa and wellness facilities on Margarita Island (Venezuela)
Spa center at a boutique hotel on Margarita Island (Venezuela): concept, tech. assignment, for a design project, technology, development of service documents.
Development of service documents for the spa and wellness center of the hotel in Cyprus
Organization of on-site training and exchange of experience for spa and wellness directors (France)
World Class Fitness club chain (spa department): concept, organization of services
Spa salon for Cassado Plaza: concept, tech. assignment, for a design project, coordination of construction works, technology, organization of operating companies.
Aquapark, spa and wellness Health resort (Tsargrad Country Hotel): concept development, tech. assignment for an architectural and design project, development of a spa menu, technology.
Spa salon in Heliopark Empire: crisis management, marketing.
Wellness center: development of technological maps
Development of technological maps for the hotel (Cyprus)
Development of technological maps for the hotel (Tunisia)
Conducting marketing research

Expert of SPA MEDIA Group of Companies. FitHit Company expert, business coach of the Department of Fitness Industry Management at Synergy University.
Specialization: strategic and crisis management in the beauty and spa industry with real achievements. Participation in the design of spa centers as a spa and wellness product development technologist.
Experience in the SPA & Beauty industry in the field of project management and development for more than 20 years.
Some projects:
Fusion Wellness Club at the DoubleTree by Hilton Almaty hotel (Kazakhstan): implementation of the SPA project according to the Chinese concept (revision of the concept, creation of menus and technological maps, hiring of staff, training, introduction of Chinese massage and reflexology technologies, commissioning).
Hotel “Dvor Podznoeva”: restart, optimization of the business model, setting up the service, training and hiring staff (managers, line staff).
Thermal SPA of the Dobrograd Park Hotel project launch, management, remote management, operational consulting, development of an individual promotion strategy
Spa center of the hotel at the KU of Sberbank of Russia (IFK Hotel Managment Ltd) restart of the spa project
Spa center of the hotel “Standard” Project launch, management, operational consulting, training, development of an individual promotion strategy

Smart Communications Architect
Expert in building industry smart systems
Project experience:

Education
• Virginia Commonwealth University (Virginia Commonwealth University, School of Business, Information Systems)
• Moscow State Academy of Physical Culture, Faculty of Physical Culture
• Holder of an MBA degree
Member of the International Council of SPA & Wellness International Congress, holder of the title of Perfect spa manager of the International Award Perfect Spa.
Implemented cases
• Mandara Spa, LOTTE HOTEL MOSCOW – commissioning, manager position
• Five Spa, Moscow – creation of a unique concept, launch of work, operational management
• Riviera Hotel, Riviera Spa, Riviera Fitness, Belgorod – concept creation, start-up, employee training, management. Radio consulting
• Purovel Spa, Swissotel, Sochi – operational consulting
• Sanatorium-resort complex “Izumrud” 4*, Saratov region – creation of an architectural project, operational consulting, implementation of a service system
• David Bek Hotel complex, Yerevan – assessment of investment attractiveness, creation of an architectural project
• Projects for brands Hyatt Hotels Corporation, Lotte Hotels & Resorts, IHG Hotels & Resorts, Swissôtel Hotels & Resorts
Education
Kazan State Medical University” (medical business, doctor). Postgraduate studies at the Department of Histology.
Kazan State Institute of Finance and Economics.
Holder of an MBA degree.
A professional in the field of strategic management of healthcare projects and the introduction of high medical technologies. Has high competence in treatment and rehabilitation abroad, representative of Health Tourism Industry in Russian Federation
Holder of many professional certificates, including international ones: MBA The Open Univerсity Business School, BWI Deutsche Gesellschaft fur Internationale Zusammenarbeit (GIZ) GmbH, Deutche Management Academie Niedersachen (DMAN), AFSU Wien (Austria).
Implemented cases:
– Management of Dreger Medical Equipment LLC.
– The position of the First Deputy Minister of Health of the Republic of Tatarstan.
– Post of the Minister of Health of the Republic of Tatarstan.
– Management of the federal healthcare modernization program, within the framework of which the largest clinics of the Republic of Tatarstan were updated.
– Position of advisor to the Rector of Kazan Federal University.
– Management of Medsi Group of Companies, city Moscow.
He was repeatedly awarded state prizes, medals and insignia.

Mr. Eberhard knows hospitality industry inside out due to his 26 years of experience in the hotel and restaurant business, whether it is cooking, serving tables, healthy lifestyle rules or security in the hotels and restaurants.
Prior joining Renaissance Brand, he gained successful management experience at the hotels such as the InterContinental in London and New York, the Berners Hotel, the Carlisle Bay Resort on Antigua Island in the Caribbean, the Corinthia Hotel in Prague.
In 2013, Armin Eberhard has become a General Manager of the Renaissance Moscow Monarch Centre Hotel. Renaissance brand seeks to inspire and provokes guests worldwide to discover something completely new and different. The hotel holds business and charity events, organizes workshops for children from orphanages. In 2018, the Renaissance Monarch Centre received the “Best Congress Hotel” award.
“We aim to constantly improve the quality of our services because, as we know, there is no limit to perfection.” – Armin Eberhard shares the secret of success.

Author of the bestselling book “Awesome! Wow service rules, as world leaders have done”
– More than 12 years of experience in the restaurant and hotel business in 7 countries of the world
– 8 years of experience as a coach and speaker at conferences, corporate events with up to 800 participants
– Geography of activity covers 23 cities in 11 countries of the world
– Certified coach in emotional intelligence MSCEIT, USA
– Certified Master – USA, Institute of Service Quality – USA
– Certified speaker and coach according to the methodology of John Maxwell, the world-famous leadership guru – USA
Cooperates and conducts training for leading Russian and international companies: Alfa-Bank, Radisson Group Hotel, Skolkovo Golf Club, Geropharm, Ameriabank, Kempinski Hotel Group, Surgutneftegaz and many others.
He is an honorary member of the jury of CX World Awards, Russian Hospitality Awards, Perfect SPA and Welcome to the National Tourism Award of Georgia.

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Врач-сомнолог, доктор медицинских наук, профессор кафедры семейной медицины и терапии ФГБУ ДПО “Центральная государственная медицинская академия” Управления делами Президента РФ, руководитель Центра медицины сна Клиники реабилитации в Хамовниках (Москва), заслуженный врач РФ
Занимается просветительской работой по вопросам улучшения качества сна среди населения, организует семинары, выступает с лекциями, принимает участие в телепередачах (около 60 телеэфиров в год, из них около 30 на федеральных телеканалах), публикует статьи и дает интервью в СМИ (радио, пресса).
Р.В. Бузунов является специалистом в области гигиены сна и спальни. В течение 20 лет сотрудничает с различными производителями постельных принадлежностей в России («Торис», «Консул», «Фомлайн», «Орматек», «Blue Sleep», «Аскона»). Консультирует и проводит тренинги для персонала производителей и поставщиков постельных принадлежностей. Консультирует менеджмент компаний по мировым трендам в области обеспечения комфортного сна.
В 2018-19 гг в течение года работал по приглашению владельца компании «Аскона» Владимира Седова в г. Ковров. Занимался организацией сомнологической службы в «Первом клиническом медицинском центре». Реализовывал проект по обеспечению комфортного сна в отеле «Доброград» 4* в г. Доброград. Консультировал компанию «Аскона» в области внедрения гаджетов, контролирующих и улучшающих сон.
С 2023 года реализует авторский проект «SleepWellness» (www.sleepwellness.ru) по улучшению сна гостей отелей, курортов и санаториев. Проект предполагает проведение аудитов функционирующих или строящихся учреждений на предмет обеспечения комфортного сна, а также внедрение стандарта «Sleep Well Hotel». Проводится консалтинг на предмет внедрения оздоровительных и медицинских программ улучшения сна.
В течение 15 лет активно выступает с лекциями, проводит семинары и обучающие тренинги по улучшению сна персонала и руководящего состава компаний и корпораций (Сбербанк, Яндекс, Альфа-страхование, Авито, Мои документы, Bosco, Oriflame и др).
Автор (соавтор) 146 публикаций, в том числе 12 в международных изданиях.