Radisson Blu Olympiyskiy
Challenges in the hospitality industry for the next decade: sustainability, new trends, unique product and directions. Alexandros Angelopoulos, Managing Director of Aldemar Resorts
On the impact of artificial intelligence and digital technologies on the hospitality industry. Julia Aimonier, Director of Digital Technology, EHL
Prospects of artificial intelligence in hospitality. Discussion. Participants: Julia Aimonier, EHL, Oleg Kivokurtsev, Promobot. Moderator: Andrey Malyshev, Big Tree
Digital technologies and increasing customer loyalty. Igor Smirnov, Commercial Director, PressReader
Creating WOW moments for your guests. Magdi Attalla, Regional Director of B.H.M.S
World-class customer service sales: problems and solutions. Saeed Chaaravi, International Sales Coach
The economy of shared consumption and other modern trends in the hotel industry. How can a modern hotel maintain its leading position in the market? Jeroen Oskam, Director of the Research Center of the Hague Hotel School
Design as a journey. Andre Avedyan, Co-founder of ARA Design
Russian and world trends in hotel design. Irina and Olga Sundukov, founders of the studio S+S
Is the customer always right? Discussion. Summing up the results of the section by the moderator
What the guest wants. Yulia Leontseva, Regional Sales Director of Radisson Hotel Group in Russia, Eastern Europe and Turkey
Summing up the results of the day. Closing of the conference
* Changes are possible in the conference program
International Sales coach, author, speaker
Founders of design studio Sundukovy Sisters
Founder of “ART Furniture Hotel”
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PR expert / founder of the communication agency “Not Easy PR”

PR-эксперт / основатель коммуникационного агентства «НЕпросто PR»
Главный врач, педиатр, диетолог, специалист в вопросах функциональной превентивной медицины.
1989 – 1995 гг. – Астраханский государственный медицинский институт им. А.В. Луначарского. Специальность: педиатрия.
2008 г. – Первичная переподготовка по программе «Организация здравоохранения и общественное здоровье» Куб ГМУ г. Краснодар.
2019г. – Первичная переподготовка по диетологии АНО ДПО «ЦСПКА» г. Тюмень. Специальность: диетология.
2019-2021 гг. – Базовый курс дополнительной профессиональной программы «Интегральная превентивная и антивозрастная медицина»
Международного института Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Врач высшей квалификационной категории.
Член Ассоциации Врачей Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Общий медицинский стаж: 29 лет.
За время трудовой деятельности прошла путь от врача неонатолога до заместителя главного врача по детству и родовспоможению. С 2011 года занимается вопросами восстановления здоровья с применением возможностей превентивной медицины в санаториях, в должности главного врача. С 2019 года занимается развитием превентивной медицины в Роза Спрингс.
Генеральный менеджер Life Balance отеля Rosa Springs 5*, г. Сочи.
За время работы в индустрии гостеприимства с 2005 г. прошла путь от сотрудника СПиР до генерального менеджера отеля – санатория с уникальной оздоровительной концепцией. Ведущий эксперт в области управления отелями от городских мини-гостиниц до курортных health-отелей. Под руководством Елены Мосийчук Life Balance отель Rosa Springs стал обладателем премии Russian Hospitality Awards 2021 в номинации Best Health Hotel, в 2022 году победитель в номинации Best Family Hotel, в 2023 году финалист в номинации Best PreventAge Hotel, В 2024 году отель прошел процедуру классификации и повысил категорию до 5 звезд.
Mr. Eberhard knows hospitality industry inside out due to his 26 years of experience in the hotel and restaurant business, whether it is cooking, serving tables, healthy lifestyle rules or security in the hotels and restaurants.
Prior joining Renaissance Brand, he gained successful management experience at the hotels such as the InterContinental in London and New York, the Berners Hotel, the Carlisle Bay Resort on Antigua Island in the Caribbean, the Corinthia Hotel in Prague.
In 2013, Armin Eberhard has become a General Manager of the Renaissance Moscow Monarch Centre Hotel. Renaissance brand seeks to inspire and provokes guests worldwide to discover something completely new and different. The hotel holds business and charity events, organizes workshops for children from orphanages. In 2018, the Renaissance Monarch Centre received the “Best Congress Hotel” award.
“We aim to constantly improve the quality of our services because, as we know, there is no limit to perfection.” – Armin Eberhard shares the secret of success.
JULIA LEONTSEVA, Area Director of Sales, Eastern Europe, Russia&Turkey, Global Sales Office.
• Joined Radisson Hotel Group in 2014 as Director of Marketing and Sales and for Radisson Blu and Park Inn by Radisson Sheremetyevo Airport, Moscow.
• In 2015, was appointed Area Director of Sales, Eastern Europe at Radisson Hotel Group.
• Graduated from The Russian University of Economics. G. V. Plekhanova and holds a degree in management and economics in the hospitality industry.
• Has more than 20 years of professional experience in the hospitality industry, which includes working in top positions of sales departments of well-known international companies, including leading international hotel operators.
IRINA AND OLGA SUNDUKOVY, Founders of the design studio Sundukovy Sisters, or S + S.
• In 2004, the Sundukovy Sisters, or S + S, interior design studio was opened.
• Received the “Designers of the Year” award at the Gold Key Awards (New York, 2018).
• Create design concepts for both an individual project and a brand of hotels and restaurants. The studio’s portfolio includes more than 30 projects of international chains and boutique hotels, 70 restaurants, bars and cafes, 70 offices, banks and shops.
• Offer solutions that correspond the concept and fit into the right budget.
• Believe that the design should solve specific problems, be relevant and aesthetic.
• Strive to find materials and solutions that save energy and minimize harm to the environment.
• Want to bring irony into modern life with design.
Co-founder of ARA Design
• Received qualifications in interior design at Cardiff University in 1984.
• Worked at Richmond International.
• In 1996, together with Harry Gregory, he founded the company ARA Design with a specialization in the hotel sector.
• His experience includes the entire cycle of creating design projects: from concept to implementation.
• Shares the company’s philosophy of creating a unique and original interior design combining cultural features, aesthetics and values of a particular region.
• Oversees young interior designers, which allowed Ara Design to evolve and expand in Europe, the Middle East, China and Southeast Asia, without changing the values originally proclaimed.
ARA Design projects: Azul Beach Club (Kuta, Bali), Country Club (Tel Aviv, Israel), Marriott Paris, Mercure Moscow, Hilton Moscow, Hyatt Moscow and others, all in more than 30 countries of the world.
DR. J.A. OSKAM, Director Research Centre Hotelschool The Hague (The two research areas of Research Centre are hospitable behaviour and its business consequences, and future developments in the hospitality industry).
• Made several researches on future developments in the hospitality industry with recent scenario studies on topics as Airbnb and OTAs.
• The author of the book The Collaborative Consumption of Our Cities (Channelview, 2019). The Future of Airbnb and the ‘Sharing Economy’
• Obtained PhD in 1992 from the Universiteit van Amsterdam (Sociology of Literature)
• Worked at different hotel and tourism schools in the Netherlands and in Spain
• One of the founders of the Journal of Tourism Futures.

• Europe’s leading international sales consultant
• 13 years in sales training… delivered courses to more than 3000 sales and marketing professionals from leading brands in 13 European countries and USA
• Worked as Brand Manager for three Swiss watch brands (Longines, Pierre Balmain & Hamilton) in UAE and Qatar
• Top 100 Sales people in Harrods – London
• Sold the most valuable product in the history of Selfridges Department Store – UK
• Public Speaker on international luxury sales and regular contributor to European trade publications
• Featured in and contributed to the productions of cultural documentaries for BBC, Channel 4 and Reuters
• Delivered training courses to Louis Vuitton, Royal Ascot, Cartier, Hermes, Selfridges, Michael Kors, Barclays Capital, Dunhill, and many more.
• Specialised in IT for the banking, finance and trading industries.
• Working for companies in Europe but also in the USA: such as JP Morgan (Suisse) SA, La Compagnie Benjamin de Rothschild SA, Banque Bordier et Cie and Union Bancaire Privée amongst others.
• After more than 25 years in these industries, Julia bring her wealth of experience in IT to the Hospice général «to help the Hospice général help others».
• The first woman – member of the Executive Committee in EHL history.
MAGDY ATTALLA, Regional Director, B.H.M.S. (Business & Hotel Management School)
• A marketing consultant and an educator with over 20 years of teaching and consulting experience in prestigious Swiss Hotel and Business Schools as well as British and American Universities. He was an adjunct professor at SBS Swiss Business School, Florida International University, Schiller International University, IHTTI School of Hotel Management, IMI University Centre and Glion.
• Institute of Higher Education. In addition, he has over 15 years of managerial and marketing experience in luxury hotels, resorts and tour operators in the Middle East and Switzerland.
• He is a graduate of SSTH Swiss School of Tourism & Hospitality and holds a joint M.Sc. degree with the Imperial College of London. He is pursuing his Doctor of Business Administration degree (DBA) at Heriot-Watt University with a specialization in services marketing.
He has extensive experience and has been working in the service industry for more than 15 years. He is the managing partner of the company “Big Tree”. At the same time, he is co-author and Editor-in-Chief of the Frontdesk Community of Hotel Business Professionals.<url>, which unites more than 12,000 hoteliers.
Has extensive experience in service marketing and customer relationship management (CRM). He led marketing in leading companies in the fields of information technology, outsourcing. He has extensive experience in implementing Customer Experience projects to improve the level of service in companies of various industries.
He is a member of the jury of the CX World Awards, a regular speaker of industry events on the topics of working with feedback, customer experience management. He has many publications on service, marketing and sales.

ALEXANDROS N. ANGELOPOULOS Managing Director of Aldemar Resorts, a leading resorts chain company in Greece.
• He has been active in the family business since 1995
• Up until 2017, he was holding the position of Member of the Board of Directors and Chairman of the Environmental Policy Committee of the Hellenic Chamber of Hotels.
• In 2018 he was elected as the Ambassador of all 5 star hotels located in Crete and Secretary General to the newly formed Chamber of Hotels in Heraklion.
• In 2018, he became a Member of the Advisory Committee of the newly formed Sustainable Development Center of Governance and Public Law and a Founding Member of the Hellenic Council of Competitiveness.
• He is currently also holding the position of the Secretary of the Board of Directors of Hellenic Entrepreneurs Association, Vice President of the Greek Eurasian Business Council.
• He is Member of the Business Advisory Board of the BCA College and Honorary Consulate of Ukraine for Peloponnese.
• He is Graduate of the PDP program of New York Cornell University (2008).
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