12th conference

Director of the Department of Internal Training and Development of Cosmos Hotel Group
20 years of expertise in T&D (Hospitality, Retail, Development, FROM)
Main activities and expertise:
• creation of departments and training systems within companies (Cosmos Hotel Group, Jamilco, INTERRAO (Sigma OT). Cooperation with MARS, Royal Canin, Eleganzza, Cersanit, Johnson & Johnson, Renault, etc.
• Staff adaptation and training
• assessment and construction of development tracks
• automation and analytics of training in the company
• continuous search and implementation of new tools for staff training and development

An expert in the field of branding, a graduate of the international school of creativity, head of the studio for work in the field of tourism and hospitality.

Founder and CEO of KrasotaWater company.

Former commercial director of Lenmix. He has extensive experience in the field of hospitality and b2b.

For more than 15 years, it has been possible to deploy such international brands as Illy, S.Pellegrino and Aqua Panna on the Russian market.

An expert with 20 years of experience in sales, marketing and operational management of a hotel company. He worked his way up from waiter to CEO of the Management Company. He has worked in both small private hotels and large international hotel brands.

— Worked for the international Marriott hotel chain for 10 years
— for 2.5 years he developed corporate sales of hotels of the GOST Hotel Management Management Company
— for 3 years he led the direction of work with key corporate clients at Aeroflot
— for 5 years he actively participates in industry business forums, conferences and educational events
— For 2 years, he has been leading the TravelLine project for working with universities, colleges and academies. He trains the skills of future hoteliers and helps to study hotel IT tools based on the TravelLine platform.

Since 2012 – HR Director
GUEST Hotel Management Management Company

• Professional experience of more than 20 years
• Master of Business Administration, Moscow State University, Business School
• Project Manager of the Production System
• Responsible for quality control tools at the Group’s Facilities
• Successful experience in implementing Digital tools in HR processes
• Implemented more than 20 different employee development and training programs
.
• Has a Diploma and a Commemorative Medal from the President of the Russian Federation for the XXII
Olympic Winter Games and XI Paralympic Winter Games 2014 in Sochi

Head of Implementation and Support areas at TeamJet

She worked in the international Marriott hotel chain, at the Monarch Hotel (ex. Renaissance Monarch) as a booking specialist. He also has extensive experience in conducting corporate trainings for employees, including trainings on service and sales, working with clients.

He has been engaged in leadership development for more than 25 years. A partner of the SHRM international professional community, she has personally trained more than 300 global top HR leaders over the past year alone. He works with major companies on executive and HR development, develops mentoring programs and internal careers. Executive coach – works with Fortune 500 executives. He is the author of three books, a speaker and a member of the jury at international conferences.

Director of Merlion Corporate University

* Neurocouch
* Strategic Leader L&D
* Mentor
* Expert in the field of E-learning
* I have been working in HR L&D for more than 17 years
* More than 11 years of experience in management positions

Head of the Department of Recruitment, Adaptation and Personnel Protection of the United Metallurgical Company.

– – For more than 10 years, he has been leading the teams for the selection and development of the employer’s brand in the leading companies of the country (Sibur, MTS, OMSK)
– Member of the expert jury of the HR Brand Award from hh.ru
– Author of the popular telegram channel “HR me”
– ICF certified coach
– Leading lecturer of the course “HR brand from scratch”

An expert practitioner, business consultant, speaker and business coach with 21 years of experience in sales, customer service, sales structure development (sales, service, training) and management. Business coach.

At the moment:
– Advisor to the Commercial director of the First OFD (VTB Group) for the development of sales and partner network
– Curator of gr and educational projects, corporate business coach, Aktion Group
– Expert of the General Director and Sales Systems System, Aktion Group
– corporate business sales coach, Stroykomplekt company
– author of articles on HR topics, HR Issue magazine

– Expert in communication and speaker training
– The author of the project “Speaker Cafe”
– The author and presenter of the channel “My Planet”
– Senior expert of the Directorate for Coordination of Medical Organizations of the city of Moscow
– Lecturer at the Skolkovo School of Management and the Higher School of Economics

President of the National Association of Experts on Business Ethics, Etiquette and Protocol of NADEP.

The best teacher of the Executive MBA program at the RANEPA Higher School of Economics in 2022. Certified etiquette, protocol and dress code specialist.

She studied etiquette in France, Latvia and with an expert from the UK.

He is the author of two books on etiquette.

Head of the etiquette training course at the Higher School of Economics of the RANEPA.

Specializes in creating internal standards of business etiquette. Conducts trainings in leading Russian and foreign companies.

He advises politicians, businessmen, journalists, and actors.

Speaker of Russian and foreign conferences and forums (“All-Russian Forum of Personal Assistants”, “Explosive Sales” Minsk, SME conference, Women ID Forum London, etc.). At the forum in London, she made a report on etiquette mistakes that politicians make.

The presenter of the TV channel “TV CENTER”.  For several years she was a columnist for the Izvestia newspaper.

Media expert (Channel One, Rossiya 24, Business FM, Kommersant, Izvestia, Moscow FM, 360 TV channel, OTR, Mayak, NTV, REN-TV, RIA Novosti, FAN, etc.

Clients include VTB, AkBars Bank, BCS, Deloitte, MGIMO, Alfa Bank, Anchor Invest, Kolmar, SIBUR, Evraz, Gucci, KPMG, ATM, etc.

CEO DESIGN KOMPLEKT

She successfully completed her studies at the Kaliningrad KIBS School of International Business in the following programs:
– personal effectiveness of the manager
– Personnel management
– business coach

The author of his own methodology of non-material motivation in personnel management: Win Win in labor relations.

Главный врач, педиатр, диетолог, специалист в вопросах функциональной превентивной медицины.

1989 – 1995 гг. – Астраханский государственный медицинский институт им. А.В. Луначарского. Специальность: педиатрия.
2008 г. – Первичная переподготовка по программе «Организация здравоохранения и общественное здоровье» Куб ГМУ г. Краснодар.
2019г. – Первичная переподготовка по диетологии АНО ДПО «ЦСПКА» г. Тюмень. Специальность: диетология.
2019-2021 гг. – Базовый курс дополнительной профессиональной программы «Интегральная превентивная и антивозрастная медицина»
Международного института Интегральной Превентивной и
Антивозрастной медицины «PreventAge».

Врач высшей квалификационной категории.
Член Ассоциации Врачей Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Общий медицинский стаж: 29 лет.
За время трудовой деятельности прошла путь от врача неонатолога до заместителя главного врача по детству и родовспоможению. С 2011 года занимается вопросами восстановления здоровья с применением возможностей превентивной медицины в санаториях, в должности главного врача. С 2019 года занимается развитием превентивной медицины в Роза Спрингс.

Генеральный менеджер Life Balance отеля Rosa Springs 5*, г. Сочи.

За время работы в индустрии гостеприимства с 2005 г. прошла путь от сотрудника СПиР до генерального менеджера отеля – санатория с уникальной оздоровительной концепцией. Ведущий эксперт в области управления отелями от городских мини-гостиниц до курортных health-отелей. Под руководством Елены Мосийчук Life Balance отель Rosa Springs стал обладателем премии Russian Hospitality Awards 2021 в номинации Best Health Hotel, в 2022 году победитель в номинации Best Family Hotel, в 2023 году финалист в номинации Best PreventAge Hotel, В 2024 году отель прошел процедуру классификации и повысил категорию до 5 звезд.

Mr. Eberhard knows hospitality industry inside out due to his 26 years of experience in the hotel and restaurant business, whether it is cooking, serving tables, healthy lifestyle rules or security in the hotels and restaurants.
Prior joining Renaissance Brand, he gained successful management experience at the hotels such as the InterContinental in London and New York, the Berners Hotel, the Carlisle Bay Resort on Antigua Island in the Caribbean, the Corinthia Hotel in Prague.
In 2013, Armin Eberhard has become a General Manager of the Renaissance Moscow Monarch Centre Hotel. Renaissance brand seeks to inspire and provokes guests worldwide to discover something completely new and different. The hotel holds business and charity events, organizes workshops for children from orphanages. In 2018, the Renaissance Monarch Centre received the “Best Congress Hotel” award.
“We aim to constantly improve the quality of our services because, as we know, there is no limit to perfection.” – Armin Eberhard shares the secret of success.

Managing Partner Frontdesk.ru  / Big Tree
PhD

Anton started his career in a hotel as a receptionist and during the last 18 years was working in hospitality industry.  He is a co-founder of three successful companies in hospitality industry, including Russian leading hotel training company – Big Tree and popular online media Frontdesk.ru.

Anton is a member of HFTP (Hospitality Financial & Technology Professionals), business trainer with practical knowledge in hospitality. He has published many professional articles in media and was a speaker at sessions for students and professional community.

Managing Partner, CEO of EHG
Practitioner, 20 years in HORECA
Customer Service Expert
Business coach, associate professor
Specialist in effective thinking
Personal and Organizational Development Coach
Member of the Association of Russian-speaking coaches
Hotel classification expert

Author of the bestselling book “Awesome! Wow service rules, as world leaders have done”

– More than 12 years of experience in the restaurant and hotel business in 7 countries of the world
– 8 years of experience as a coach and speaker at conferences, corporate events with up to 800 participants
– Geography of activity covers 23 cities in 11 countries of the world
– Certified coach in emotional intelligence MSCEIT, USA
– Certified Master – USA, Institute of Service Quality – USA
– Certified speaker and coach according to the methodology of John Maxwell, the world-famous leadership guru – USA

Cooperates and conducts training for leading Russian and international companies: Alfa-Bank, Radisson Group Hotel, Skolkovo Golf Club, Geropharm, Ameriabank, Kempinski Hotel Group, Surgutneftegaz and many others.

He is an honorary member of the jury of CX World Awards, Russian Hospitality Awards, Perfect SPA and Welcome to the National Tourism Award of Georgia.

С 2012 года – Директор по персоналу
УК «ГОСТ Отель Менеджмент»

• Профессиональный опыт более 20 лет
• Master of Business Administration МГУ, Школа Бизнеса
• Руководитель проектов Производственной системы
• Отвечает за инструменты контроля качества на Объектах Группы
• Успешный опыт внедрения Digital инструментов в HR процессы
• Реализовала более 20 различных программ в развитии и обучении
сотрудников.
• Имеет Грамоту и Памятную Медаль от Президента РФ за XXII
Олимпийские зимние игры и XI параолимпийские зимние
игры 2014 года в г. Сочи