15th conference

Cluster vice direttore generale di Radisson, Saransk e Radisson, Ulyanovsk

Nel settore alberghiero dal 2019. Già dal 2020 si occupa della gestione dei cluster nella rete Radisson, supervisionando le principali aree operative dei due hotel.

La sua esperienza professionale è la preparazione e l’organizzazione di alloggi e pasti per i partecipanti e gli ospiti della Coppa del Mondo FIFA 2018 a Saransk, per la quale è stato ricevuto un ringraziamento dal capo della regione.

Sotto la sua guida, l’Hotel Radisson Saransk ha ricevuto tre prestigiosi premi del settore Russian Hospitality Awards:
Il miglior business hotel della Federazione Russa 4★ — 2021
Il miglior hotel per matrimoni in Russia — 2023
La migliore colazione in Russia in un hotel in Russia — 2024

Maria sta attivamente sviluppando nuove direzioni di redditività in hotel:
* ha rafforzato la direzione di catering e MICE,
* riformattato lo spazio della hall come spazio per eventi,
* l’efficienza del servizio di ristorazione è notevolmente migliorata: il costo del cibo è stato ottimizzato, la struttura della colazione è stata ridisegnata.

Negli ultimi due anni sotto la sua gestione:
* ADR è aumentato di 2 volte,
* RevPAR aumentato del 30%,
* la redditività della direzione del banchetto è aumentata del 50%,
* il controllo medio dei servizi di ristorazione è aumentato in modo significativo.

Una direzione separata è lo sviluppo della gastronomia regionale. Il team guidato da Maria ha realizzato il progetto etnoterras Inenarmun dedicato alla cucina mordoviana. Per creare il concetto, il team ha condotto una vera ricerca gastronomica: ha lavorato con gli archivi della biblioteca. A. S. Pushkin, ha studiato fonti storiche e si è persino recato nei villaggi per ripristinare le ricette tradizionali, ad esempio la tecnologia per scolpire gli gnocchi di Mordovian tsemor.
Il principio di vita e professionale di Maria: “La regola delle tre” H ” – nulla è impossibile».

Chef at Holiday Inn Kaliningrad

13 years of experience as a chef. Of these, the last 7 years were spent at Holiday Inn Kaliningrad.

Finalist of the Russian Hsospitality Awards 2023.

Experience in large restaurants, 6 years of opening restaurant projects.

Owner and manager of the HoReCa group of companies, Pskov.

Manages the development of the Pokrovsky Hotel, the My Story restaurant project, and the Geldt restaurant and sauna complex, which are united by common service quality standards and a strong conceptual base. He pays special attention to creating a unique atmosphere in projects that combine local identity, thoughtful service, and current trends in the hospitality industry.

He has significant professional achievements:
— Winner of the National Award for Contribution to the Development of the Hospitality Industry in Russia;
— Four-time winner of the Russian Hospitality Awards.

For a great personal contribution to the organization and holding of socially significant events, repeatedly awarded letters of gratitude and diplomas of the Government of the Pskov Region.

Actively participates in the development of the tourist and event environment of the region.

F&B-director Mantera Group

Chef at the Radisson Collection Moscow Hotel

19 years of experience in the hotel industry.

Education and professional experience

During his career, Alexander Tinyakov has worked under the guidance of renowned chefs from various countries, including Austria, Germany, France, and Argentina, where he has learned from the masters’ national traditions and actively participated in the creative process of developing new combinations, textures, recipes, and presentation methods.

He completed an internship with an Italian chef at a well-known Moscow restaurant, as well as two training courses in pastry production with A. Kislitsyn.

He worked alongside chefs from major football teams, including the chefs from the Croatian and Argentine national teams, with whom Alexander currently maintains professional contact.

During the FIFA World Cup 2018, when the Radisson Collection Hotel, Moscow served as the headquarters for the FIFA International Committee and the Russian Organizing Committee, Alexander Tinyakov was responsible for organizing the meals for the committees’ management.

Chef of the Sadko restaurant, Bogatyr Castle Hotel

A chef with more than 10 years of experience in gastronomy and the hotel and restaurant industry. Started his professional career as a line cook and grew to the position of chef and operational head of the kitchen, responsible for managing large teams, developing gastronomic concepts and organizing efficient production processes.

Has experience in international hotel chains and restaurant projects. His area of responsibility includes managing the kitchen, controlling food costs, developing menus, ensuring high-quality products, optimizing production processes, and building a strong professional team.

He pays special attention to employee development, implementing modern technological solutions, and creating gastronomy that enhances the project’s concept and provides guests with memorable experiences.

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Professional experience

Head Chef at Sadko Restaurant
Bogatyr Castle Hotel – present

Head Chef
Novotel Resort &

• General Director of Food Audit;
• Strategic Partner for Food Safety at REAL;
• Vice President of FERGO Russia;
• Member of the Food Safety Expert Council r. Moscow;
• Expert in the development and external audits of quality and safety systems based on HACCP principles and GOST R ISO 22000-2019 and GOST R 54762-2011/ISO/TS 22002-1:2009 standards;
• Auditor of national and international standards of the ICO/ISO series 22000 and ISO/IS0 19011;
• Expert in the certification of food quality and safety systems;
• Expert-Auditor of internal and external inspections of Management Systems for compliance with the requirements of the standard; GOST R ISO 22000-2019 (180 22000:2018);
• Lecturer at the G.K. Razumovsky Moscow State University of Technology and Management;
• Lecturer at KSU (Kostroma);
• Lecturer at the Novikov School of Business;
• Author of the course “Training of Experts for Internal/External HACCP Audits”; this course has trained more than a thousand specialists in food safety in Russia and abroad

Director of the TÖV restaurant
Director of the F&B department at the UDS group

A specialist with 19 years of experience in the field of hospitality and gastronomy, founder of the international consulting company Like4Like and the trendhunting agency GFT Agency.

The author of the Novikov Space courses, the author of the bestsellers “The Battle for the guest” and “120 tools of local marketing”. She is a graduate and speaker of the Skolkovo School of Management, as well as an experienced speaker and moderator of international forums.

Winner of the national finals of the Constantinus Awards international consulting competition and the CxAwards competition. Member of the National Expert Council for the Development of Human Resources in the field of Tourism and Hospitality.
Space tourism enthusiast.

Student of the Stellenbosch Business School (South Africa) in the field of “Science of the future”

Experience in organizing the operation of restaurants from a zero cycle, concept development, selection of equipment and inventory, formation of staffing, creation of SOP, staff selection and training, accounting of products, etc.

Chef of the restaurant Panorama Radisson Saransk

Chef of Hoffmann Restaurant and The View Terrace, Kaliningrad, Crystal House Suite Hotel&SPA 5 stars

More than 25 years of experience in the restaurant business and hotels.

He worked in hotels and restaurants:
– Holiday Inn Moscow Gate Saint Petersburg
– Holiday Inn Express I Staybridge Suites Saint Petersburg
– Petro Sport Hotel Saint Petersburg
– Crystal House Suite Hotel&SPA 5 stars Kaliningrad
– Karmann’s Hotel – Yantar Hall 5 stars Svetlogorsk
– Guest House 1950 Ossetia
– Morrison Bar Kaliningrad

I held a number of gastro dinners with famous chefs.

Experience in organizing the operation of restaurants from a zero cycle, concept development, selection of equipment and inventory, formation of staffing, creation of SOP, staff selection and training, organization of product accounting, etc.

Brand chief of the Cosmos hotel chain

Brand chef of Dome Hospitality Management Company (KARIN restaurant Perm, KARIN restaurant Orenburg)
Founder of “About Khinkali by Novikov” (Perm)
Brand Chef lounge-zone Apri Polet Hotel 3* & Apri Hotel Perm City Center 4*
The concept of a business space for hotels with a free 24/7 buffet

EXPERIENCE & PROJECTS

Design and launch of restaurants at hotels:
Hilton Garden Inn Perm
Hilton Garden Inn Kirov
Hilton Garden Inn Orenburg
DoubleTree by Hilton Kazan
DoubleTree by Hilton Ekaterinburg
Holiday Inn Perm
KARIN Restaurant
Monk
Restaurant Cedar Restaurant

RECOGNITION & AWARDS

TOP 5 chefs at Russian hotels (Russian Hospitality Awards 2023, “KARIN” (Orenburg)
2-time winner of the Russian Hospitality Awards 2020/2022 in the nomination “Best Hotel Restaurant in Russia”
Member of the Russian Culinary Association
Winner of national and international championships

Director of Hotel Operations at TravelLine, an expert in sales and marketing in the hotel business, a regular participant and speaker at HoReCa events.

Higher education in the specialty “State and municipal management”.
In 2006, he started working for a company that automates the search and booking of travel packages.
Since 2009, he has been working at TravelLine. He worked his way up from a sales specialist to a business consultant.
In 2020, he became the head of hotel management at TravelLine.

Speaking topics: direct sales, new technologies in hospitality, cases and practices of the best hotels, TravelLine tools, hotel marketing.

Сo-founder of GoControl. Consultant in the field of the service industry and the implementation of strategic projects in GermaniaConsulting.

An experienced head in the service industry with more than 30 years of international experience in the hotel and restaurant business, real estate and retail. He demonstrated successful business development, cost optimization and increased operational efficiency. He is an expert in implementing sustainable practices and implementing innovative strategies aimed at improving the quality of customer service and developing highly effective teams.

Главный врач, педиатр, диетолог, специалист в вопросах функциональной превентивной медицины.

1989 – 1995 гг. – Астраханский государственный медицинский институт им. А.В. Луначарского. Специальность: педиатрия.
2008 г. – Первичная переподготовка по программе «Организация здравоохранения и общественное здоровье» Куб ГМУ г. Краснодар.
2019г. – Первичная переподготовка по диетологии АНО ДПО «ЦСПКА» г. Тюмень. Специальность: диетология.
2019-2021 гг. – Базовый курс дополнительной профессиональной программы «Интегральная превентивная и антивозрастная медицина»
Международного института Интегральной Превентивной и
Антивозрастной медицины «PreventAge».

Врач высшей квалификационной категории.
Член Ассоциации Врачей Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Общий медицинский стаж: 29 лет.
За время трудовой деятельности прошла путь от врача неонатолога до заместителя главного врача по детству и родовспоможению. С 2011 года занимается вопросами восстановления здоровья с применением возможностей превентивной медицины в санаториях, в должности главного врача. С 2019 года занимается развитием превентивной медицины в Роза Спрингс.

Генеральный менеджер Life Balance отеля Rosa Springs 5*, г. Сочи.

За время работы в индустрии гостеприимства с 2005 г. прошла путь от сотрудника СПиР до генерального менеджера отеля – санатория с уникальной оздоровительной концепцией. Ведущий эксперт в области управления отелями от городских мини-гостиниц до курортных health-отелей. Под руководством Елены Мосийчук Life Balance отель Rosa Springs стал обладателем премии Russian Hospitality Awards 2021 в номинации Best Health Hotel, в 2022 году победитель в номинации Best Family Hotel, в 2023 году финалист в номинации Best PreventAge Hotel, В 2024 году отель прошел процедуру классификации и повысил категорию до 5 звезд.

Mr. Eberhard knows hospitality industry inside out due to his 26 years of experience in the hotel and restaurant business, whether it is cooking, serving tables, healthy lifestyle rules or security in the hotels and restaurants.
Prior joining Renaissance Brand, he gained successful management experience at the hotels such as the InterContinental in London and New York, the Berners Hotel, the Carlisle Bay Resort on Antigua Island in the Caribbean, the Corinthia Hotel in Prague.
In 2013, Armin Eberhard has become a General Manager of the Renaissance Moscow Monarch Centre Hotel. Renaissance brand seeks to inspire and provokes guests worldwide to discover something completely new and different. The hotel holds business and charity events, organizes workshops for children from orphanages. In 2018, the Renaissance Monarch Centre received the “Best Congress Hotel” award.
“We aim to constantly improve the quality of our services because, as we know, there is no limit to perfection.” – Armin Eberhard shares the secret of success.

Founder and head of QA Hotel Service. 20 years in the hospitality industry. She worked her way up from a receptionist to a general manager and consultant to the board of directors, and only after that she created her own company. A fan of quality, service, marketing and sales systems.

Head of Implementation and Support areas at TeamJet

She worked in the international Marriott hotel chain, at the Monarch Hotel (ex. Renaissance Monarch) as a booking specialist. He also has extensive experience in conducting corporate trainings for employees, including trainings on service and sales, working with clients.

Head and founder of the Russian Hospitality Awards and Global Hospitality Club

He stands at the origins of the creation of the most significant award in the field of hospitality, the Russian Hospitality Awards. The number of participating hotels is 600-700 annually.

The founder of the Global Hospitality Club, which hosts 2 international conferences a year with experts from the hospitality industry from different countries. Nine conferences were attended by speakers from the USA, Germany, Great Britain, Switzerland, Canada, Nigeria, India, Thailand, France, etc.

Since 2020, it has been conducting live broadcasts: “The life of passionate people”, where the personality of the general manager of the hotel is revealed in an interview, and webinars with industry experts on current topics. All projects have become business platforms for hoteliers to communicate with suppliers.

He visits about 200 hotels every year and has a professional background.

Education – Master’s degree in Russian Literature.

– Expert in the field of territory marketing
– Expert in the field of value management 2016 – 2021
– Vienna House representative in Russia,
– General Manager angelo by Vienna House Yekaterinburg 4*superior2021 – present
– Head of the sanatorium and hotel cluster,
– General Director of the Geothermal resort “Mashuk Aqua-Term” (Caucasian Mineral Waters)
– Expert assessment in the following areas:
• Event tourism
• Territory marketing
• Hotel market in Russia and Europe
• Sanatorium-resort tourism, resort and medical-spa
• Revenue management
• General management
• Quality, change and personnel management
• Business protocol, reception of VIP delegations
• Value management system
• Investment project management

Professional achievements (over the last 5 years):
• Crisis management
• Development of new products and promotion concepts
• Cost optimization, analysis of profit and cost centers, monitoring and cost reduction measures
• Adaptation of the standards of a foreign company to the Russian reality, revenue management, active sales
• Organization of events to promote the regions (Middle Urals, Caucasian Mineral Waters)
• Consulting projects in the field of hospitality and exhibition activities
• Experience in organizing protocol events and receiving European and Asian delegations at the highest level
• Implementation of projects for the development of marketing territories (formation of a regional brand)
• Marketing project of resorts and health centers