Radisson Collection Hotel Moscow
10:00
Registration + Breakfast
10:30
Speed meeting + Connecting Wall
11:00
Opening a conference, Alena Kolodina, founder of Global Hospitality Club
11:20 – 11:40
Guest blackmail: how to protect your reputation? Part 1. Alexandros Ν. Angelopoulos. Managing Director of Aldemar Resorts. (Greece)
11:45 – 12:10
Guest blackmail: how to protect your reputation? Part 2. Alina Tamarova. Reputation manager at Aldemar Resorts. (Greece)
12:10 – 12:40
Discussion with the speakers of the session. Moderators – Aneta Korobkina (service coach) and Olga Akimova (general manager at Angelo by Vienna House Ekaterinburg)
12:40 – 12:50
Questions and presents – gifts raffle from partners
12:55 – 13:45
Dinner
13:50 – 14:20
Hospitality Digital Moments. Magdy Attalla. Regional Director of B.H.M.S. (Switzerland)
14:20 – 14:50
New technologies in hotels that have an impact on revenue. Jeroen Gulickx. CEO at Mocinno International (Sweden)
14:50 – 15:05
The hospitality of the future in your hotel: smart technology adoption and cost optimization. Alexey Lakutin, Director of Industry Sales Development, JSC “ER Telecom Holding” (Russia)
15:05 – 15:45
Discussion with the speakers of the session. Moderator – Brian Gleeson (general manager of Radisson Blu Olympiyskiy Hotel Moscow)
14:50 – 16:05
Mini-session with the jury members and organisers of the Russian Hospitality Awards. Liliia Bitkulova (member of the Classification Council of the Ministry of Economic Development), Anton Matveev and Andrey Malyshev (co-founders of Big Tree / TrustYou Russia / Frontdesk.ru), Alena Kolodina (head of the Russian Hospitality Awards and founder of the Global Hospitality Club)
16:05 – 16:15
Questions and presents – gifts raffle from partners
16:15 – 16:35
Coffee Break
16:40 – 17:05
Nightlife is here to stay. Julio Mario Zambrano. Founder at Nightlife University and host of The Nightlife Podcast. (USA)
17:10 – 17:20
How to attract local guests with additional entertaining projects. Kamil Zlomek. General manager at Hotel International Prague (Czech)
17:20 – 18:00
Discussion with the speakers of the session. Moderators – Kamil Zlomek (general manager at Hotel International Prague) and Lidia Dorofeeva (general manager at SATEEN GROUP)
18:00 – 18:10
Questions and presents – gifts raffle from partners
18:15 – 18:20
Summing up, closing remarks
* The program might be slightly changed
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PR expert / founder of the communication agency “Not Easy PR”

PR-эксперт / основатель коммуникационного агентства «НЕпросто PR»
Главный врач, педиатр, диетолог, специалист в вопросах функциональной превентивной медицины.
1989 – 1995 гг. – Астраханский государственный медицинский институт им. А.В. Луначарского. Специальность: педиатрия.
2008 г. – Первичная переподготовка по программе «Организация здравоохранения и общественное здоровье» Куб ГМУ г. Краснодар.
2019г. – Первичная переподготовка по диетологии АНО ДПО «ЦСПКА» г. Тюмень. Специальность: диетология.
2019-2021 гг. – Базовый курс дополнительной профессиональной программы «Интегральная превентивная и антивозрастная медицина»
Международного института Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Врач высшей квалификационной категории.
Член Ассоциации Врачей Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Общий медицинский стаж: 29 лет.
За время трудовой деятельности прошла путь от врача неонатолога до заместителя главного врача по детству и родовспоможению. С 2011 года занимается вопросами восстановления здоровья с применением возможностей превентивной медицины в санаториях, в должности главного врача. С 2019 года занимается развитием превентивной медицины в Роза Спрингс.
Генеральный менеджер Life Balance отеля Rosa Springs 5*, г. Сочи.
За время работы в индустрии гостеприимства с 2005 г. прошла путь от сотрудника СПиР до генерального менеджера отеля – санатория с уникальной оздоровительной концепцией. Ведущий эксперт в области управления отелями от городских мини-гостиниц до курортных health-отелей. Под руководством Елены Мосийчук Life Balance отель Rosa Springs стал обладателем премии Russian Hospitality Awards 2021 в номинации Best Health Hotel, в 2022 году победитель в номинации Best Family Hotel, в 2023 году финалист в номинации Best PreventAge Hotel, В 2024 году отель прошел процедуру классификации и повысил категорию до 5 звезд.
Mr. Eberhard knows hospitality industry inside out due to his 26 years of experience in the hotel and restaurant business, whether it is cooking, serving tables, healthy lifestyle rules or security in the hotels and restaurants.
Prior joining Renaissance Brand, he gained successful management experience at the hotels such as the InterContinental in London and New York, the Berners Hotel, the Carlisle Bay Resort on Antigua Island in the Caribbean, the Corinthia Hotel in Prague.
In 2013, Armin Eberhard has become a General Manager of the Renaissance Moscow Monarch Centre Hotel. Renaissance brand seeks to inspire and provokes guests worldwide to discover something completely new and different. The hotel holds business and charity events, organizes workshops for children from orphanages. In 2018, the Renaissance Monarch Centre received the “Best Congress Hotel” award.
“We aim to constantly improve the quality of our services because, as we know, there is no limit to perfection.” – Armin Eberhard shares the secret of success.
MAGDY ATTALLA, Regional Director, B.H.M.S. (Business & Hotel Management School)
• A marketing consultant and an educator with over 20 years of teaching and consulting experience in prestigious Swiss Hotel and Business Schools as well as British and American Universities. He was an adjunct professor at SBS Swiss Business School, Florida International University, Schiller International University, IHTTI School of Hotel Management, IMI University Centre and Glion.
• Institute of Higher Education. In addition, he has over 15 years of managerial and marketing experience in luxury hotels, resorts and tour operators in the Middle East and Switzerland.
• He is a graduate of SSTH Swiss School of Tourism & Hospitality and holds a joint M.Sc. degree with the Imperial College of London. He is pursuing his Doctor of Business Administration degree (DBA) at Heriot-Watt University with a specialization in services marketing.
Owner at Mocinno International – Growth partners for Boutique and Independent hotels, hospitality professional with two business degrees and a Black Belt in Six Sigma certification
Reputation manager at Aldemar Resorts
General Manager at Radisson Blu Olympiyskiy Hotel, Moscow

Founder at Nightlife University and host of The Nightlife Podcast
General Manager Hotel International Prague, Managing Director at LIRIKOS Invest s.r.o.
General Manager of SATEEN GROUP
(investment, creation and management of 5-star hotels)
Director for the Development of Industry Sales of JSC “ER-Telecom Holding”
– Expert in the field of territory marketing
– Expert in the field of value management 2016 – 2021
– Vienna House representative in Russia,
– General Manager angelo by Vienna House Yekaterinburg 4*superior2021 – present
– Head of the sanatorium and hotel cluster,
– General Director of the Geothermal resort “Mashuk Aqua-Term” (Caucasian Mineral Waters)
– Expert assessment in the following areas:
• Event tourism
• Territory marketing
• Hotel market in Russia and Europe
• Sanatorium-resort tourism, resort and medical-spa
• Revenue management
• General management
• Quality, change and personnel management
• Business protocol, reception of VIP delegations
• Value management system
• Investment project management
Professional achievements (over the last 5 years):
• Crisis management
• Development of new products and promotion concepts
• Cost optimization, analysis of profit and cost centers, monitoring and cost reduction measures
• Adaptation of the standards of a foreign company to the Russian reality, revenue management, active sales
• Organization of events to promote the regions (Middle Urals, Caucasian Mineral Waters)
• Consulting projects in the field of hospitality and exhibition activities
• Experience in organizing protocol events and receiving European and Asian delegations at the highest level
• Implementation of projects for the development of marketing territories (formation of a regional brand)
• Marketing project of resorts and health centers

Author of the bestselling book “Awesome! Wow service rules, as world leaders have done”
– More than 12 years of experience in the restaurant and hotel business in 7 countries of the world
– 8 years of experience as a coach and speaker at conferences, corporate events with up to 800 participants
– Geography of activity covers 23 cities in 11 countries of the world
– Certified coach in emotional intelligence MSCEIT, USA
– Certified Master – USA, Institute of Service Quality – USA
– Certified speaker and coach according to the methodology of John Maxwell, the world-famous leadership guru – USA
Cooperates and conducts training for leading Russian and international companies: Alfa-Bank, Radisson Group Hotel, Skolkovo Golf Club, Geropharm, Ameriabank, Kempinski Hotel Group, Surgutneftegaz and many others.
He is an honorary member of the jury of CX World Awards, Russian Hospitality Awards, Perfect SPA and Welcome to the National Tourism Award of Georgia.
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ALEXANDROS N. ANGELOPOULOS Managing Director of Aldemar Resorts, a leading resorts chain company in Greece.
• He has been active in the family business since 1995
• Up until 2017, he was holding the position of Member of the Board of Directors and Chairman of the Environmental Policy Committee of the Hellenic Chamber of Hotels.
• In 2018 he was elected as the Ambassador of all 5 star hotels located in Crete and Secretary General to the newly formed Chamber of Hotels in Heraklion.
• In 2018, he became a Member of the Advisory Committee of the newly formed Sustainable Development Center of Governance and Public Law and a Founding Member of the Hellenic Council of Competitiveness.
• He is currently also holding the position of the Secretary of the Board of Directors of Hellenic Entrepreneurs Association, Vice President of the Greek Eurasian Business Council.
• He is Member of the Business Advisory Board of the BCA College and Honorary Consulate of Ukraine for Peloponnese.
• He is Graduate of the PDP program of New York Cornell University (2008).