6TH CONFERENCE

Azimut Hotel Smolenskaya Moscow

OCTOBER 20, 2021

CONFERENCE PROGRAM *

«To be in trend is to be in business: the reality of a hotelier»

October 20, 2021

10:00

Registration + Breakfast

10:30

Speed Meeting / Happy Letter

Session 1: Direction of tourist flows, forecasts

11:00

Opening a conference, Alena Kolodina, founder of Global Hospitality Club

11:10 – 11:25

Rebuilding Hospitality: trends in demand, data and technology that are driving recovery. Jan Kamenicek, Regional Vice President, Eastern Europe, Amadeus

11:25 – 11:40

Post-pandemic measures in hotels and attraction of domestic tourist flows. Part 1. Florian Sengstschmid, CEO, Azerbaijan Tourism Board

11:40 – 11:50

Post-pandemic measures in hotels and attraction of domestic tourist flows. Part 2. Aykut Korkmaz (Azerbaijan), General Manager HILTON BAKU

11:50 – 12:05

Safe travel ecosystem in a post-pandemic world. Leonid Marmer, Head of Retail, Russia and Eastern Europe, Amadeus

12:05 – 12:35

Online meeting with speakers. Anton Obukh, Senior Consultant PKF hospitality group

12:35 – 12:45

Questions and presents

12:45 – 13:30

Lunch

Session 2: The Impact of the internal ecosystem on guest engagement

13:30 – 14:00

How interpersonal relations in a team accelerate the performance. Sinto Llobera (Tailand), ICQ Global. Global DISC Master Trainer and Practitioner. Facilitator. Black Sheep Coaching Method

14:00 – 14:40

Online meeting with speakers. Marina Popova, HR director AZIMUT Hotels

14:40 – 14:55

Case study: Hotel bathrooms: spacious versus compact. Magomed Evloev. Project Business Manager (Villeroy & Boch, Gustavsberg)

14:55 – 15:00

Questions and presents

15:00 – 15:45

Coffee Break

Session 3: Automation of services in the hospitality business

15:45 – 16:00

Delivering High-Touch with Touchless. Dipra Jha (USA), Scholarly Associate Professor & Assistant Director – School of Hospitality Business Management at Washington State University – Carson College of Business

16:00 – 16:35

The economics of automation technologies in tourism and hospitality. Stanislav Ivanov (Bulgaria), Professor and Vice-Rector (Research) at Varna University of Management

16:35 – 16:50

Case study: Improving the level of service at the hotel with audio-badges. Pavel Berezin, Head of the Speech analytics and Chatbots group of IMS LLC.

16:50 – 17:20

Online meeting with speakers. Metin Yelkovan, Area Director in Design & Technical Department Moscow Office in Radisson Hotel Group.

17:30

Eat & Talk

* The program might be slightly changed.

Speakers and moderators of 6th conference

Marina Popova

HR director
AZIMUT Hotels

Anton Obukh

Senior Consultant PKF hospitality group

Metin Yelkovan

Area Director in Design & Technical Department Moscow Office in Radisson Hotel Group

Pavel Berezin

Head of the Speech analytics and Chatbots group of IMS LLC

Florian Sengstschmid (Azerbaijan)

CEO, Azerbaijan Tourism Board

Sinto Llobera (Tailand)

ICQ Global. Global DISC Master Trainer and Practitioner. Facilitator. Black Sheep Coaching Method

Jan Kamenicek

Regional Vice President, Eastern Europe, Amadeus

Aykut Korkmaz (Azerbaijan)

General Manager HILTON BAKU

Magomed Evloev

Project Business Manager (Villeroy & Boch, Gustavsberg)

Stanislav Ivanov (Bulgaria)

Professor and Vice-Rector (Research) at Varna University of Management

Leonid Marmer

Head of Retail, Russia and Eastern Europe, Amadeus

Ehsan Zaglaki (Iran)

Hotel & Hospitality management ExpertVIP, V.VIP protocol expert

Dipra Jha (USA)

Scholarly Associate Professor & Assistant Director – School of Hospitality Business Management at Washington State University – Carson College of Business