Radisson Blu Olympiyskiy Moscow
10:00
Registration + Breakfast
10:30
Speed Meeting / Connecting Wall
11:00
Welcome speech, Brian Gleeson, general manager of Radisson Blu Olympiyskiy Moscow
11:05
Opening remarks, Alena Kolodina , founder of Global Hospitality Club
11:10 – 11:25
Case&Study: How can a hotel sell more extras. Marketing and practical tips on how to increase hotel profits on additional services. Victor Denisov, Development Director, Satisfy Travel
11:25 – 11:40
Proven Process for Driving a Service Culture. John Tschohl (USA), Founder and President of the Service Quality Institute, Service Culture Specialist
11:40 – 11:55
Service strategy = new sales strategy. Elena Kuznetsova, Customer Service Expert, Managing Partner and CEO of EHG
11:55 – 12:10
Inspiring leadership through the personal brand of General Manager, Tatiana Ananieva, Development Director, “Apostrophe-Media”, expert in HR-consulting
12:10 – 12:50
How to behave to a manager in a stressful situation. Meeting with speakers. Speaker and moderator: Anna Kireeva, Area HR Director, EERU&T Radisson Hotel Group
12:50 – 12:55
Presentation of new hotel product. Ksenia Maslennikova, general director of Allegrini Russia
12:55 – 13:10
Case&Study: Training administrators through IT-technologies. Anton Berezin, Marketing Director, “Information Retail Integrated Systems”
13:10 – 14:10
Honest dialogue – panel discussion with representatives of online booking systems Speakers: Evgeny Lipets, Vice President of the group of companies “ACADEMSERVICE”, Sergey Zimin, Director of the Tourist Service RUSSPASS, Yuri Vyushin, Yandex.Journeys Business Development Director. Moderators: Anton Matveev, Managing Partner of Big Tree / Frontdesk.ru , Andrey Malyshev, Managing Partner of Big Tree, Editor-in-Chief Frontdesk.ru
14:10- 14:15
Questions and presents
14:15 – 15:00
Lunch
15:00 – 15:15
SMART LUX in the restaurant business. Or a smart approach to save space in restaurants (and hotels). Elena Krylova, founder of the Elena Krylova Interior Design Studio
15:15 – 15:30
Individual restaurant at the hotel. Mikhail Milovidov, F&B Director, StandArt Design Hotel, Restaurant “Yura”
15:30 – 15:45
A kitchen without cooks. Industrial method as a way to increase efficiency. Oleg Lobanov, General Director of the CorpusGroup Group of Companies
15:45 – 16:00
Restaurant franchise for a hotel. Sergey Mironov, Restaurateur, founder of Meat & Fish restaurants
16:00 – 16:45
Meeting with the speakers. Moderators: Sergey Lee, Managing Partner of LeePrime Group and Lilia Dorokhina, General Manager of LeePrime Hospitality
16:45 – 19:45
Evening with Allegrini
* The program might be slightly changed
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PR expert / founder of the communication agency “Not Easy PR”

PR-эксперт / основатель коммуникационного агентства «НЕпросто PR»
Главный врач, педиатр, диетолог, специалист в вопросах функциональной превентивной медицины.
1989 – 1995 гг. – Астраханский государственный медицинский институт им. А.В. Луначарского. Специальность: педиатрия.
2008 г. – Первичная переподготовка по программе «Организация здравоохранения и общественное здоровье» Куб ГМУ г. Краснодар.
2019г. – Первичная переподготовка по диетологии АНО ДПО «ЦСПКА» г. Тюмень. Специальность: диетология.
2019-2021 гг. – Базовый курс дополнительной профессиональной программы «Интегральная превентивная и антивозрастная медицина»
Международного института Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Врач высшей квалификационной категории.
Член Ассоциации Врачей Интегральной Превентивной и
Антивозрастной медицины «PreventAge».
Общий медицинский стаж: 29 лет.
За время трудовой деятельности прошла путь от врача неонатолога до заместителя главного врача по детству и родовспоможению. С 2011 года занимается вопросами восстановления здоровья с применением возможностей превентивной медицины в санаториях, в должности главного врача. С 2019 года занимается развитием превентивной медицины в Роза Спрингс.
Генеральный менеджер Life Balance отеля Rosa Springs 5*, г. Сочи.
За время работы в индустрии гостеприимства с 2005 г. прошла путь от сотрудника СПиР до генерального менеджера отеля – санатория с уникальной оздоровительной концепцией. Ведущий эксперт в области управления отелями от городских мини-гостиниц до курортных health-отелей. Под руководством Елены Мосийчук Life Balance отель Rosa Springs стал обладателем премии Russian Hospitality Awards 2021 в номинации Best Health Hotel, в 2022 году победитель в номинации Best Family Hotel, в 2023 году финалист в номинации Best PreventAge Hotel, В 2024 году отель прошел процедуру классификации и повысил категорию до 5 звезд.
Mr. Eberhard knows hospitality industry inside out due to his 26 years of experience in the hotel and restaurant business, whether it is cooking, serving tables, healthy lifestyle rules or security in the hotels and restaurants.
Prior joining Renaissance Brand, he gained successful management experience at the hotels such as the InterContinental in London and New York, the Berners Hotel, the Carlisle Bay Resort on Antigua Island in the Caribbean, the Corinthia Hotel in Prague.
In 2013, Armin Eberhard has become a General Manager of the Renaissance Moscow Monarch Centre Hotel. Renaissance brand seeks to inspire and provokes guests worldwide to discover something completely new and different. The hotel holds business and charity events, organizes workshops for children from orphanages. In 2018, the Renaissance Monarch Centre received the “Best Congress Hotel” award.
“We aim to constantly improve the quality of our services because, as we know, there is no limit to perfection.” – Armin Eberhard shares the secret of success.
Restaurateur, founder of Meat & Fish restaurants
Area HR Director, EERU&T Radisson Hotel Group
Development Director, “Apostrophe-Media”, expert in HR-consulting
He has been working in the sale and development of SaaS products since 2014. The first in Russia automated the purchase and transferred the Capital Repair Fund of the Sverdlovsk Region (turnover of 4 billion rubles) to the procurement SaaS platform. Created and launched an industry section for Capital Repair Funds based on the EETP.
The experience gained in the field of creating and developing IT products allowed Viktor to become part of the Satisfy Travel team and begin actively promoting the product in the hospitality market. To offer effective solutions for hospitality, you need to understand this business. Gaining sales experience, communicating with industry representatives, Victor learned all the subtleties of providing and promoting hotel services, and now shares his expertise with hoteliers.
Marketing Director, “Information Retail Integrated Systems”
— Head of the design studio, member of the Association of Interior Designers and Decorators
— Winner of the Luxury Awards, London
— Speaker at major events (Restaurant, PIR Expo, Arch Dialog, Mini-MBA for designers, etc.).
— Studio projects are recognized by reputable media associations, are multiple winners of design awards
The company has been working in the interior design market since 2006.
The studio’s assets include such projects as Mriya Resort & SPA, the five-star Dvin Paramount hotel, work on a number of structures in the new city of Dobrograd, registration of Sberbank and the National Banking Club, as well as cooperation with the Restaurants of Rappoport Group of Companies and PJSC AFK Sistema.
Today Elena Krylova’s Studio is a team of professionals consisting of more than 30 people. Everyone, according to their specialization, generates ideas and creates concepts, designs future objects, provides technical support and completes everything necessary, without departing from the main idea.

General Director of KIT Group LLC, YURA Restaurant, StandArd Design Hotel

Managing Partner Frontdesk.ru / Big Tree
PhD
Anton started his career in a hotel as a receptionist and during the last 18 years was working in hospitality industry. He is a co-founder of three successful companies in hospitality industry, including Russian leading hotel training company – Big Tree and popular online media Frontdesk.ru.
Anton is a member of HFTP (Hospitality Financial & Technology Professionals), business trainer with practical knowledge in hospitality. He has published many professional articles in media and was a speaker at sessions for students and professional community.
He has extensive experience and has been working in the service industry for more than 15 years. He is the managing partner of the company “Big Tree”. At the same time, he is co-author and Editor-in-Chief of the Frontdesk Community of Hotel Business Professionals.<url>, which unites more than 12,000 hoteliers.
Has extensive experience in service marketing and customer relationship management (CRM). He led marketing in leading companies in the fields of information technology, outsourcing. He has extensive experience in implementing Customer Experience projects to improve the level of service in companies of various industries.
He is a member of the jury of the CX World Awards, a regular speaker of industry events on the topics of working with feedback, customer experience management. He has many publications on service, marketing and sales.

In the period 1980 – 1988 he worked in the NGO Automated Control System “Moscow”, the last three years – as head of the department of automation of social security agencies in Moscow.
In the period 1989 – 1991 he worked in the Department of Social Protection of the Population of Moscow as head of the Automation Department.
In the period 1992-1995, he worked in the GAO “Moscow” as director of the Department of Informatization of the hotel industry in Moscow.
Since 1995, he has been working at Academservice as Head of the automation Department, since 2002 – as Vice President.
Candidate of Economic Sciences, senior researcher.
Laureate of the Government of the Russian Federation Award 2021 in the field of tourism.
He was born on October 13, 1968 in the family of an officer. He graduated from school in Severomorsk. He started his studies at the Moscow Aviation Institute. He served in the ranks of the Armed Forces of the USSR. Graduated from the Plekhanov Russian Academy of Economics.
He started his career by managing his own restaurant. In 1991 he founded and headed the company “Korpusgroup”.
In 1993, he brought the company to the corporate catering market, in 1995 – to the banquet catering market, and in 1998 to the operation and cleaning market. The regional expansion of KorpusGroup began in 1999.
Oleg Lobanov had a significant impact on the formation of the domestic market of production and economic services, for the first time applying many Western “know-how” and management system.

Graduated from Saratov State Technical University.
For a long time he worked in regional and federal media, worked his way up from correspondent to editor-in-chief.
Since 2014, he has been working with the structures of the Moscow Government, developing electronic projects for citizens (RUSPACE, “Active Citizen”, Public Discussions, Electronic House).
Implemented business cases:
Managing Partner and co–founder of the Russian hotel holding Palmira Group, whose portfolio includes urban and suburban hotels, apartment hotels, resorts, historical heritage monument;
Palmira Business Club Business Hotel, Moscow, opened in 2015.
Launch of the facility, putting the hotel on the market, general management of the complex
Palmira Palace Resort Hotel, Yalta, General Administration since 2016
Modernization of all operational processes, general management of the complex
HighPark by Palmira Apartment Complex, Berlin, Germany, opened in 2018.
Business modeling, design, launch, promotion and general management of the facility.
Estate cluster Timokhovo-Salazkino, Vidnoye, MO, opened in 2018.
Restoration and launch of the object of cultural heritage of the Moscow region, general management of the cluster.
Palmira Garden Family SPA Hotel, Vidnoye, MO. Opened in 2020.
Business modeling, design, construction, commissioning of the facility.
Apart-hotel and congress center HighPark by Palmira, Moscow
Active Longevity Resort
Palmira Premium Healing resort, 50 ha, Istra, MO
Project management and business modeling of new facilities.
Work in Los Angeles, with film companies: Millennium Films, Nu-Image Films, Paradox Entertainment, Film Finances INC, co-founder of the film company HiFi Studio, 2008
Production and post-production.
Co-founder and CEO of Azimut International LLC, 2005
He was a video advertising operator for Domodedovo, Sheremetyevo, Vnukovo airports, etc.
General Director of Granit – Radiotelephone Systems LLC, 2003
The head company for trunking communications of the Ministry of Defense of the Russian Federation.

15 years ago, he came to the Radisson Royal Hotel Saint-Petersburg and fell ill with hotels. Then he worked with hotels in St. Petersburg, then in online – anywayanyday.ru , Director of Hotel Contracting in Russia and the CIS at HRS Group, Aviasales (Hotellook.ru ), Ostrovok.ru – head of Hotel contracting Russia & CIS. At the moment, he manages work with partners and business development of Yandex Travel.
Managing Partner, CEO of EHG
Practitioner, 20 years in HORECA
Customer Service Expert
Business coach, associate professor
Specialist in effective thinking
Personal and Organizational Development Coach
Member of the Association of Russian-speaking coaches
Hotel classification expert
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Expert in sales, marketing, promotion of hotel brands and reputation management Leo Prime Group
The managing partner of LeePrime Group is an independent Russian company specializing in general and fragmentary management of hotel service facilities.
For 20 years of professional activity, she has participated in the development of concepts, the creation of brands, the successful launch and management of major Russian and international projects.
Under the management of Lilia , the teams reached the final of the Russian Hospitality Awards:
“Best Hotel PR Campaign”, winner 2017
“Best MICE hotel”, finalist 2017
“Best apart-hotel of Russia”, winner 2018
“Best business hotel 4*”, finalist 2019
“Best GM of the Year”, finalist 2019